[What the role is]

[What you will be working on]

This portfolio plays a key part in driving the administration, maintenance, and continuous improvement of FET's tax and grant portals.

System Administration and Technical Support

• You will administer and maintain FET's tax and grant portals, ensuring system reliability, data integrity, and operational continuity

• Coordinate with the IT department to troubleshoot and resolve technical issues in a timely manner

• Escalate and track issues through to resolution, ensuring minimal disruption to portal operations

• Identify opportunities to improve system processes and workflows, and work with relevant teams to implement enhancements

Data Management and Reporting

• Manage and maintain accurate data records across the tax and grant portals, ensuring data quality and consistency

• Prepare regular and ad-hoc reports to support management decision-making and programme monitoring

• Analyse data trends and surface insights to inform operational improvements

Stakeholder and Issue Management

• Serve as a key point of contact for system-related queries from internal stakeholders, providing timely and accurate responses

• Document technical issues, system changes, and process updates to maintain clear and up-to-date records

• Support user acceptance testing (UAT) and system upgrades, coordinating across teams to ensure smooth implementation

[What we are looking for]

What You'll Be Using and Applying

• Relevant certification, diploma, or degree in Information Technology, Computer Science, or a related field, or equivalent work experience

• Ability to administer and manage enterprise portals or systems, with an understanding of system maintenance, access management, and data integrity practices

• Proficiency in data management and reporting, including the ability to extract, organise, and present data clearly to support operational and management needs

• Experience identifying and troubleshooting technical issues, working with IT teams to diagnose root causes and implement effective solutions

• Familiarity with system documentation practices, including maintaining records of system changes, issue logs, and process updates

How We Work Together

We value individuals who demonstrate our CoRE values – collaborating effectively across teams, engaging others with respect, acting with courage to speak up and make decisions, and being enterprising in taking ownership, learning continuously, and driving outcomes in a dynamic environment.