Job Description:

Department Overview

Rakuten Travel Xchange is Rakuten Group's accommodation wholesaling and travel technology business, connecting accommodation providers with travel companies around the world.

The service is built on a Singapore-based travel technology company acquired in 2019. Through APIs, a Travel Agent Portal, and customizable websites, it provides travel companies with centralized access to the inventory and rates of hotels and vacation rentals worldwide.

Since joining Rakuten Group in 2019, the business has achieved significant growth, with gross transaction value (GTV) increasing 120 times over seven years. It currently provides inventory from approximately 700,000 accommodation properties to more than 1,000 partners across over 90 countries. While further strengthening the Japan inbound business that has driven its growth to date, Rakuten Travel Xchange will expand its supply and distribution network, particularly across APAC, with the aim of becoming a Japan-originated global accommodation distribution platform.

Rakuten Travel Xchange Homepage: https://solutions.travel.rakuten.com/

Position:

Why We Hire

RTX is experiencing rapid business growth and expanding its global footprint through the establishment of overseas offices and new business initiatives.

As our organization continues to grow, we are strengthening our corporate operations, governance, compliance, and procurement functions to support scalable and sustainable growth. We are looking for a hands-on professional who can help design, improve, and operate processes and controls while working closely with the CFO, headquarters, and stakeholders across multiple regions.

This role offers a unique opportunity to contribute to the development of RTX's corporate foundation in a highly international environment, working with colleagues from diverse backgrounds across the globe.

・A rapidly expanding business with a global scope
  └ Support the business in governance procurement and compliance etc. as it builds on its growth in APAC and expands into Europe and the Americas.

・A highly diverse organizational culture where creating new frameworks alongside people with different perspectives is a key attraction
  └ The organization offers a flat, collaborative environment where open discussion helps build a stronger organization and drive business growth.

・Career development and potential career paths
  └ Experience in overseas office management procurement, governance and compliance etc. within the travel industry can support career development as a governance specialist.

・Maximizing the assets of the Travel business
  └ As a globally important business within Japan's leading online travel agency, you can actively contribute to expansion under the leadership of the business head.

This role is designed for a high-potential professional who is interested in developing into a future Corporate Operations Manager and contributing to the establishment of a scalable governance framework across RTX's global operations.

Position Details

As a core member supporting the Corporate Operations function, you will help strengthen the business operating foundation across multiple international offices.

You will be responsible for office and facilities management, procurement and vendor management, compliance operations, corporate secretarial support, and various governance initiatives. Working closely with the CFO and other departments, you will drive the development of scalable business processes and internal controls that can support continued business expansion.

This is not simply a general administration role; it is a critical position that supports global growth by strengthening the company's operational foundation.

・Office & Facilities
・Procurement
・Vendor management
・Corporate Secretarial Support
・Governance
・Compliance Coordination
・Corporate Administration
・Overseas Office Management

・Establishing procurement and purchasing workflows

Work Environment

・RTX business: More than 150 employees
・General Administration Group: 2 team members
・Age group: Over 40
・New graduate / mid-career ratio: 100% mid-career hires

・Travel agency experience, among others

・As the organization is still relatively new, there are not yet sufficient career path examples to share.

Mandatory Qualifications:

Experience
・At least 7 years of practical experience in one or more of the following areas: Corporate Operations, General Administration, Office Management, Procurement, or Vendor Management
・Experience improving business processes or managing operations while engaging multiple stakeholders
・Experience negotiating with vendors or outsourced service providers, managing contracts, or overseeing operations

Skills
・Strong communication and coordination skills
・Ability to proactively establish and improve business processes
・Strong documentation skills and a basic understanding of contracts, policies, and related documents
・Proficiency in business tools such as Microsoft Office and Microsoft 365

Languages
・Business-level communication skills in both English and Japanese

Mindset
・Hands-on approach and ability to execute operational tasks
・Adaptability in a rapidly changing environment
・Ability to balance governance requirements with business growth

Desired Qualifications:

Procurement / Vendor Management
・Experience establishing or operating procurement and purchasing processes
・Experience managing RFQ/RFP processes
・Experience conducting vendor due diligence
・Experience in cost-reduction projects

Governance / Compliance
・Experience in internal controls, compliance, or risk management
・Experience supporting internal and external audits
・Experience operating ISMS, ISO, SOC, or similar frameworks

Corporate Secretary
・Experience supporting Board of Directors and shareholders' meetings
・Experience in corporate secretarial or company secretarial duties
・Experience managing meeting minutes and Board materials

Global Operations
・Experience working in a multinational company
・Experience collaborating with overseas offices
・Experience establishing or administering overseas entities
・Experience in office opening or relocation projects

Demonstrated experience in designing, implementing, or improving operational processes, governance frameworks, or internal controls

Other Information:

Additional information on Location

Rakuten Crimson House
1-14-1 Tamagawa, Setagaya-ku, Tokyo

Additional information on English Qualification

TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country.
Proof of qualifications will be required by the time of the job offer.
If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required.

Rakuten Group, Inc. Homepage Link
・Benefits:https://corp.rakuten.co.jp/careers/benefit/
・Recruitment Information:https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed
・Rakuten Culture:https://corp.rakuten.co.jp/careers/culture/

#corporate #procurement #commerce #RakutenTravel