About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role

Reporting to a Manager, as part of a dedicated cross jurisdictional Reconciliations Team, your main responsibility will be oversight on bank accounts and reconciliation entries, ensuring all relevant deadlines are met. You will also be responsible to ensure all client service standards and regulatory requirements are met.

The Transfer Agency (TA) department provides third party fund services to numerous fund management companies covering the full range of shareholder service functions including client services, dealing, registration, settlements, distributions, and commissions.

You will be responsible for working with TA partners and Team Leaders supporting your team daily in addition to developing the ‘on the job skills’ to enhance the overall performance of the department.

Principal Responsibilities

• Responsible for the oversight of reconciling all assigned accounts accurately and efficiently within relevant deadlines
• Ensure queries are answered in line with department procedures.
• Work queue management and completion within relevant deadlines
• Attend and participate in team huddles and team meetings.
• Support team in monitoring mailboxes to ensure all queries are completed within the service level agreement
• Consult with other TA partners to monitor and resolve reconciliation entries & queries
• Support the improvement of quality through procedural reviews and enhancements.
• Fulfil additional, relevant, tasks appropriate to the role and business requirements
• Participate in client visit meetings as required.
• Take part in any project related work as required
• Maintain a close working relationship with other areas of TA and external stakeholders
• Ensure adherence to all Northern Trust policies, procedures, and controls

Accountabilities

• Employees are required to comply with the regulatory regime in which Northern Trust operates as appropriate to the above role.
• Employees are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organised and controlled.
• Employees are required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties.

Qualifications / Skills / Experience

• Previous financial services experience is desirable
• Customer Service experience would be an advantage
• Ability to review and resolve queries
• Ability to work to deadlines
• Strong planning and organisation skills
• Ability to work on own initiative
• Effective verbal reasoning and numeric skills
• Strong Microsoft Office skills
• Knowledge and understanding of working within a regulatory Environment

CORE COMPETENCIES

• Interpersonal (relationship building, respectful, problem solving and understanding)
• Communication (listening skills, oral communication skills, information sharing and written communication skills)
• Self-management (adaptability, integrity, learning and trust builder)
• Motivation (closure and result seeking)
• Thinking (decision making, idea generation, inclusion and problem solving)
• Organisational Knowledge (current knowledge, knowledge and understanding)
• Client Service and Quality (quality, relationship building and client satisfaction)
• Administration (coordination, execution, planning and time management)

Work Authorization

Applicants must have the right to work in Ireland at the time of application and for the duration of employment.

Please note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits, General Employment Permits, Intra-Company Transfer Employment Permits, Stamp 1G permissions, and other employment permits under Irish immigration frameworks.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.