The Four Seasons Hotel Minneapolis seeks a Security Officer to join our talented team!   

Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely-talented team, and we will support you in doing your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here.   

About the role 

Basic Purpose: Monitors, responds and trains for emergency/security systems and incidents. Is the safety and policy leader for the overnight shift. Assists guests and employees with operational tasks. Responds as a 1st responder trained in CPR. Answers phones and directs calls, as well as assisting with any other tasks needed on the overnight shift.  

What you will do 

• Assist the Hotel team with responsibility to ensure the protection of guests, patrons and associates; their property, Hotel property, building and grounds. Enforce Hotel rules, regulations and policies as well as the departments’ rules, policies and standards. 

• Promote safety awareness and enforcement throughout the Hotel to reduce accidents and loss by providing training as required. 

• Respond to all emergency calls including Emergency Response team calls. Will assist in the Fire Command center when needed. Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures. 

• Patrol building noting and correcting safety, security, and fire hazards. Able walk/run up stairs carrying a fire extinguisher. 

• Implement all policies and procedures regarding security and safety. 

• Share duties in Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control. 

• Respond properly in any hotel emergency safety situation. 

• Assist with Worker’s Compensation, complete reports, and maintain a health and safety. 

• Write comprehensive incident reports and conduct thorough investigations. Maintain report records, assist and follow-up on investigations, and approve reports and logs. Initiates and assists General liability reports. Promotes loss prevention through training and awareness throughout the building to reduce claims. 

• Project an image of friendliness, professionalism and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person. 

• Act as a liaison with all law enforcement agencies, city and federal agencies and hotel associations. 

• Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful, and complicated issues etc. 

• Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training. 

• Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out. 

• Participate and take an active role in the development and implementation of the hotel’s fire plan. In addition to testing the hotel’s Fire and Emergency Response preparedness. 

• Works harmoniously and professionally with co-workers and supervisors. 

What you bring 

• At least 1+ years of security experience, preferably within Hotels 

• High School diploma - Bachelors Degree Preferred. 

• Apply an ethical approach to the outcome of situations. 

• Strong interpersonal and relationship-building skills to work with peers, superiors and clients. 

• Work in a safe, prudent and organized manner. 

• Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts. 

• Reading, writing and oral proficiency in the English language 

• Ability to multi-task in a high volume and demanding environment. 

• Strong problem solving skills, ability to handle difficult situations and guests. 

What we offer 

We care for our team members through competitive compensation packages and the following complimentary, market-leading benefits: 

• Wage: $25.88 per hour 

• Comprehensive health and vision insurance (Available to Full-Time employees only)*  

• Discovery nights at Four Seasons Properties around the globe* 

• Holiday and vacation pay (Available to Full-Time employees only)*

• Daily meals inspired by award-winning chefs 

• Uniforms and uniform care 

• Sick pay, disability coverage and life insurance (Available to Full-Time employees only)*  

*Not available to On-Call employees

We also offer opportunities for career development and advancement and the following rewards in support of their work-life balance: 

• Parking discounts 

• Staff lounge and cafeteria space with city view 

• Up to eight weeks of parental leave pay (Available to Full-Time employees only)*  

• Fur baby insurance 

• 401(k) retirement plan 

• Discounted accommodations at Four Seasons properties worldwide 

• Dental coverage available at a discounted rate (Available to Full-Time employees only)*  

*Not available to On-Call employees

Learn more about Four Seasons Hotel Minneapolis and Four Seasons Hotels & Resorts by visiting us below: 

Instagram: @FSMinneapolis