Key responsibilities include, but are not limited to:

• Lead and oversee multiple SAP, SAP Business One, and non-SAP projects simultaneously as the SAP SD Order-to-Cash subject matter expert for change requests, enhancements, and related initiatives.

• Support global users across SAP and non-SAP applications through the centralized KACE/Freshservice

ticketing system, coordinating with consultants and business users to ensure timely resolution within SLAs.

• Gather stakeholder requirements and translate them into solutions by defining project scope, timelines, resource estimates, deliverables, and milestones using project management best practices.

• Identify business requirements, document current processes and interfaces, assess gaps, design future-state processes with business teams, and recommend improvements.

• Drive process implementation through testing and training, while identifying and managing project dependencies and the critical path.

• Collaborate with SAP and non-SAP technical teams to ensure configurations and developments are delivered on time and meet quality standards.

• Develop test scripts and scenarios, perform unit testing based on business process knowledge, and act as the liaison between development teams and business users across IT projects.

• Prepare and deliver project status reports, documentation, and presentations.

• Support RFP preparation and vendor evaluation and selection for various projects.

• Deliver SAP SD Order-to-Cash and introductory SAP training to global business users, enabling them to perform their functional responsibilities effectively.

• Build and maintain a documentation repository containing standard operating procedures, training materials, Functional Specifications and Root Cause Analyses.

Requirements

University degree in Computer Science, Business, Finance, or a comparable discipline.

• Functional experience in SAP SD Order-to-Cash, including its configuration and integration with FICO, MM, and SAP PI/PO.

• SAP S/4HANA implementation experience in the SAP SD Order-to-Cash module is preferred.

• Ability to communicate and collaborate effectively with stakeholders across diverse global cultures, both individually and in groups.

• Collaborate with stakeholders and lead requirements-gathering and development sessions.

• General understanding of Agile methodology and software product development processes.

• Proven ability to manage issues, scope, and quality while delivering projects successfully within budget and schedule.

• Strong analytical skills and the ability to develop creative solutions to business problems.

• Proactive problem-solving approach with a demonstrated record of successful project execution.

• Excellent written and verbal communication skills in English and Hindi.

Work Experience

• 8–10 years of SAP functional experience in IT application management.

• Experience managing at least two full-cycle SAP implementations, including one SAP S/4HANA project, with international exposure.

Travel & Working

Willingness to travel at least 10% and work afternoon shifts, with flexibility to support operations in India, the US, and Europe.