Position Summary

The Repair Supervisor leads day-to-day operations of the Southern Cross repair and calibration facility in Peachtree Corners, GA. This role is responsible for managing technicians and shipping/receiving staff, ensuring timely and accurate processing of repair, calibration, warranty work orders, and maintaining inventory for both repair consumables and instrument/parts sales. The Repair Supervisor serves as the operational point of contact for the Products LOB and reports directly to the VP of Products.

Key Responsibilities

Team Management

• Directly supervise repair technicians and shipping/receiving personnel

• Assign and prioritize work orders to maintain throughput and meet turnaround targets

• Conduct performance evaluations, provide coaching, and identify training needs

• Coordinate staffing coverage and cross-training to support operational continuity

Operations and Workflow

• Oversee the end-to-end repair workflow: RMA intake, evaluation and triage, repair and calibration, QC, and outbound shipping

• Ensure all work is performed in accordance with current SOPs for instrument repair and calibration

• Monitor work order status and intervene to resolve bottlenecks or quality issues

• Ensure calibration certificates and repair documentation are completed accurately and on time

• Coordinate warranty repairs in accordance with manufacturer agreements

NetSuite Transactions

• Monitor open repair and warranty work orders in NetSuite and ensure accurate, timely transaction processing

• Assist technicians with NetSuite data entry and error resolution

• Review and validate labor, parts, and service entries against physical work performed

• Support month-end close by ensuring all completed work orders are fully processed and invoiced

Inventory Management

• Maintain adequate stock levels of repair parts, calibration gas, consumables, and instrument sales inventory

• Conduct periodic cycle counts and reconcile physical inventory to NetSuite records

• Identify reorder needs and coordinate purchasing with appropriate internal contacts

• Minimize obsolete or excess inventory through proactive monitoring

Reporting and Leadership Communication

• Prepare and deliver regular operational reports to the VP of Products covering throughput, turnaround time, warranty claim volume, inventory status, and technician productivity

• Track and report key metrics: units received, units completed, units pending, BER rate, and warranty vs. non-warranty mix

• Flag capacity constraints, equipment needs, or process gaps as they arise

• Support operational reporting tied to Teledyne GMI warranty invoicing requirements (monthly submission within 5 days of month-end)

Qualifications

Required

• 3+ years of experience in a repair, service, or manufacturing environment

• Prior supervisory or lead technician experience

• Demonstrated ability to read and follow technical SOPs and work instructions

• Experience with an ERP or work order management system (NetSuite preferred)

• Strong attention to detail and ability to manage multiple priorities in a shop-floor environment

• Effective written and verbal communication skills

Preferred

• Experience with gas detection instruments or other field measurement equipment

• Familiarity with calibration documentation and NIST traceability requirements

• Background in shipping/receiving operations, including carrier management and packaging standards

• Experience preparing operational reports for management review

Working Conditions

• Primarily shop/lab environment; occasional exposure to calibration gases in a ventilated space

• May require occasional lifting up to 40 lbs

• Standard Monday through Friday schedule; additional hours may be required during high-volume periods or month-end close

• This is an ONSITE position; NON Remote!!