POS-34010

Quote-to-Cash Coordinator

Please note: applications must be submitted in English.

HubSpot is seeking a highly motivated, customer-centric individual to join our growing and fast-paced Quote-to-Cash team. This is a great opportunity for a focused self-starter to join an exceptional company and make a meaningful impact on the infrastructure we're building for continued growth. This role spans customer contracts, billing, and collections — supporting both internal teams and customers throughout the full purchase-to-payment lifecycle.

We are actively hiring for QTC Coordinator in our new Sofia office. Expectation will be to attend the office at least 3 days per week.

Responsibilities

• Resolve a variety of Contracts, Billing, and Collections inquiries while delivering world-class customer service across all channels
• Review incoming contracts to ensure compliance with HubSpot's legal and financial requirements
• Solve complex billing issues requiring extensive analysis and review across multiple scenarios and systems, including numerical calculations
• Perform reconciliations and correct transactions as needed
• Process key customer documents including tax exemptions, bankruptcy filings, and vendor forms
• Own end to end collections activity for an assigned customer portfolio and keep detailed notes of all customer engagements while also maintaining hygienic collections stage updates in our collections management system 
• Perform tasks necessary to get ahead of payment issues and reduce accounts receivable with proactive outreach by email, phone, and video. Meet customers where they are and help them pay on time, in line with their contractual terms. 
• Support the cash application function by researching payments, assisting with payment discrepancy resolution, and account reconciliations as needed
• Bring empathy and curiosity to customer disputes and billing inquiries. Work transparently with Sales, Customer Success, Contract Management, and Legal to resolve issues quickly
• Bring curiosity and a builder’s mindset to new collections tools and workflows. Work collaboratively with FinTech and QTC Leadership to test, roll out, and champion new workflows and system improvements. 
• Establish and maintain effective, cooperative working relationships with internal stakeholders and customers
• Liaise with IT Support to resolve system discrepancies
• Provide guidance on contract, billing, and collections matters to stakeholders and operational staff; including training new team members on best practices and procedures
• Comfortable learning new processes as the team expands into a global shared services setup

Requirements

• Language Requirements: Fluency in English is required. 
• Experience in a high-volume collections, billing, or accounts receivable environment
• Quick learner capable of grasping and retaining information in a high-volume, constantly evolving transactional environment
• Excellent written and verbal communication abilities
• Strong analytical, detail-oriented, problem-resolving, and organizational skills
• Highly motivated with the ability to work independently in a fast-paced environment with minimal supervision and can manage ambiguity
• Commitment to excellent customer service — considerate, solutions-oriented, and tenacious
• Proficiency in Excel required (vlookups, pivot tables); experience with Google Suite and familiar with varying AI tools
• Experience with NetSuite and/or Salesforce a plus
• Ability to prioritize and manage multiple responsibilities simultaneously
• Accounts Receivable and billing/collections knowledge and experience required
• Accounts Payable experience a plus

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. HubSpot is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

About HubSpot

HubSpot helps millions of organizations grow better, and we'd love to grow better with you. Our business builds the software and systems that power the world's small to medium-sized businesses. Our company culture builds connections, careers, and employee growth — by creating a workplace that values flexibility, autonomy, and transparency.

You can learn more about our culture in the HubSpot Culture Code (3M+ views) and our commitment to building a diverse and inclusive workplace. HubSpot has been named a top workplace by Glassdoor, Fortune, Entrepreneur, and more.

Founded in 2006 and headquartered in Cambridge, Massachusetts, with offices in New Hampshire, Dublin, Sydney, Singapore, Tokyo, Berlin, Bogotá, and Ghent.