Sobre esta vaga de Project Manager – Enterprise Customer Onboarding na Sprinto

Sprinto · Remoto · Remote (India)

Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers.

Sprinto autonomously executes tasks needed to maintain trust across compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling organizations to maintain a strong, reliable trust posture without draining operational bandwidth and resources on repetitive tasks.

Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by over 4,000 organizations across 75 countries, Sprinto helps organizations stay audit-ready, manage real-time risks, and scale fearlessly. With 300+ native integrations and AI-driven automation, Sprinto supports 200+ global security standards natively, including SOC 2, ISO 27001, GDPR, HIPAA, PCI-DSS, and more. Sprinto's extensible architecture enables organizations to build and support an infinite number of custom integrations and frameworks.

Founded in 2020 by second-time founders Girish Redekar and Raghuveer Kancherla, Sprinto powers compliance for organizations like Whatfix, Encora, Anaconda, Whatnot, Ultrahuman, WeWork, Everstage, AI Foundation, HackerRank, and many more.

Life as a Sprinter -

Nobody succeeds at Sprinto by staying in their lane.

We are organized around problems, not job titles. Sprinters take ownership beyond their role, solve hard problems, and care deeply about the impact they create. If something can be improved, fixed, or built, we don't wait for permission; we step in.

Being remote means we rely less on proximity and more on trust. We write things down, communicate openly, and move quickly because great teams aren't built by sitting together, they're built by pulling in the same direction.

We believe progress beats perfection, feedback is a gift, and doing the right thing matters, even when nobody is watching.

And while we move with urgency, we never move alone.

The mission -

As a Project Manager for Enterprise Customer Onboarding, you will own the journey from commercial handover to successful go-live for some of Sprinto’s largest customers.

You will bring together the customer, Sales, Solutions, Customer Success, Product and Engineering to establish scope, manage dependencies, resolve blockers and deliver measurable customer outcomes. Your success will be reflected in faster time-to-value, predictable implementation timelines and complete handovers into Customer Success.

You will also use learnings from individual implementations to improve Sprinto’s onboarding playbooks, governance and operating processes as we scale our enterprise business.

Where you'll leave your mark?

Lead enterprise customer implementations from post-sales handover through onboarding, go-live and transition to Customer Success.

Establish scope, outcomes, milestones, owners, dependencies and success criteria at the beginning of every project.

Build and maintain implementation plans, governance cadences, risk registers and executive status updates.

Act as the central point of coordination for the customer and internal teams throughout the implementation.

Identify risks and scope gaps early, drive decisions and escalate blockers with clear recommendations.

Coordinate requirements, integrations, configuration, testing, training and launch readiness across teams.

Manage customer expectations around scope, timelines, dependencies and trade-offs.

Track implementation outcomes such as time-to-value, cycle time, milestone adherence, customer readiness and handover completeness.

Ensure every deployment concludes with clear documentation, ownership and a complete handover to Customer Success.

Convert recurring implementation challenges into reusable playbooks, templates and process improvements.

The kind of builder we're looking for -

What we’re looking for

4–8 years of experience in project management, SaaS implementation, service delivery, enterprise onboarding or a similar customer-facing role.

Experience managing complex post-sales implementations for B2B SaaS or technology customers.

Strong project-management fundamentals: scope, planning, milestones, dependencies, risks, governance and stakeholder communication.

Evidence of improving customer outcomes—not just completing activities or maintaining project trackers.

Ability to manage demanding enterprise customers and communicate confidently with senior stakeholders.

Experience coordinating Sales, Customer Success, Product, Engineering and other teams without formal authority.

Comfort operating in ambiguity and building structure where established playbooks may not yet exist.

Strong written and verbal communication, including executive updates and difficult customer conversations.

Working knowledge of spreadsheets, dashboards and project-management tools.

Good to have

Experience building or improving enterprise onboarding and implementation playbooks.

Experience in a growing SaaS company where processes were still being established.

Exposure to security, compliance, IT operations or integration-heavy products.

Familiarity with tools such as Salesforce or HubSpot, Jira, Asana, Gainsight, Zendesk or similar platforms.

PMP, PRINCE2, Scrum or other formal project-management training; certification is not mandatory.

How success will be measured

Enterprise implementations reach go-live predictably and within the agreed scope.

Customers achieve value sooner, with fewer avoidable delays and escalations.

Risks, dependencies and decisions receive clear ownership.

Sales-to-onboarding and onboarding-to-CS handovers become more complete.

Recurring implementation problems are converted into scalable processes and playbooks.

How we care for our Sprinters?

Work wherever you are: We are 100% remote, so you get to choose if you want to work from home, a cafe, the hills, or the beach.
Co-working, on the house: If co-working is your jam, we offer a generous annual allowance.
We care about your learning: We are invested in seeing you grow and commit USD 1,000 annually to help you level up your skills.
We count your spark, not your leaves: Unlimited leave so you can reset when you need to.
Your Safety Net, Woven In: Health insurance with coverage up to INR 10 lakh for you and your family, accident protection of an additional INR 10 lakh, and life insurance worth 3x your annual salary.
Workspace setup of your dreams: We chip in INR 35,000 to help you build a setup that works for you.

Inclusion & Diversity -

At Sprinto, talent, curiosity, and ownership matter more than where you come from. We hire people for the problems they can solve, the impact they create, and the way they help others succeed—not their background, identity, or personal circumstances. We believe the best teams are built when people with different perspectives come together around a shared ambition to build something meaningful.

We're proud to be an equal opportunity employer and are committed to creating a fair, inclusive, and accessible hiring process for everyone.

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