Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements

Job Overview

The PSSA/PC is a position responsible for managing a portfolio of summer and special programs from design and development through implementation, while also serving as the primary liaison for students and families applying to these programs. In addition to providing frontline support for inquiries related to admissions, academics, student life, and campus services, the role oversees program operations to ensure the delivery of high-quality academic experiences. The position collaborates with internal university departments and external stakeholders to maintain operational efficiency and uphold Georgetown’s standards.

The PSSA/PC’s primary areas of responsibility include:

• Program Management
• Customer Service
• Relationship Management
• Program Delivery
• Other duties as assigned

Work Interactions

The PC/PSSA reports to the Director of Program Management and collaborates with the Parent and Student Services Team. The role engages with a range of internal stakeholders: including Admissions, Marketing, Registrar, Student Affairs, and Finance Teams, to ensure smooth program delivery. Externally, the PC/PSSA serves as a primary liaison for students, families, vendors, and partner schools, supporting operations and maintaining Georgetown’s high standards of service.

Requirements and Qualifications

• A Bachelor's degree and up to 1 year experience working in academic program management required, 2 years preferred, or equivalent combination of education and relevant work experience.
• Prior experience working in Customer Service is preferred.
• Strong attention to detail and organizational skills plus excellent oral and written communication skills are required.
• Be able to work effectively in a fast-paced environment and adapt to changing priorities.
• Must be proficient in Google Workspace and MS Suite.

Work Mode Designation

This position has been designated as Hybrid.  Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University.  Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

This position may work remotely from September 1st through March 31st but must be in-person at least two days a week April 1st through August 31st on main campus, though additional days may be required to meet programmatic needs. Additionally, this position will be expected to attend select program events, such as check-in, closing ceremonies and or orientations.

 Pay Range 

The projected hourly pay range for this position which represents the full range of anticipated compensation is: $23.80 - $29.08. Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodations for any part of the application and hiring process, please visit the Office for Equal Opportunity Compliance website for general information about requesting accommodations, as well as information about requesting accommodations specifically for applicants. You also can also contact the Office for Equal Opportunity Compliance at (202) 687-4798 or [email protected].

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.