JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Purpose

To provide day-to-day support for Business Intelligence solutions and automation in WPM Technology applications used by WPM APAC colleagues and stakeholders, following established procedures and quality standards, and contributing to the successful completion of assigned tasks within global and regional projects.

Duties and Responsibilities

• Build and maintain reports, dashboards and automations using Power BI, Power Apps, Power Automate, SQL, Design Studio and Alteryx, following documented standards and templates.

• Action assigned items from the enterprise-wide support request queue in line with agreed prioritization guidelines and SLAs, escalating exceptions to the team lead or manager.

• Apply data quality checks and governance procedures using SQL and Alteryx as defined by the team’s frameworks and flag recurring issues or automation opportunities to the team lead.

• Coordinate with analysts and stakeholders on routine requests, referring to more complex or cross-functional needs to senior team members.

• Communicate clearly with requesters and stakeholders on the status of assigned tickets and projects, escalating risks or delays promptly.

• Keep up to date with relevant tool updates and support the evaluation of new features under the guidance of the team lead.

Requirements

MUST-HAVE Requirements

Education & Experience

• Degree in Computer Science, Information Systems, or a related field.

• At least 1–2 years of relevant experience supporting business intelligence solutions in a shared services or similar environment.

Core Technical Skills

• Working knowledge of the Power BI ecosystem, including DAX and standard data modelling for report and dashboard support.

• Working SQL skills for query writing and routine data checks.

• Familiarity with Power Apps and Power Automate for supporting existing workflow automations.

• Working knowledge of Alteryx for running and maintaining established data preparation workflows.

Problem-Solving Capabilities

• Sound problem-solving skills with the ability to follow through on assigned issues to resolution, escalating where required.

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GOOD-TO-HAVE Requirements

Certifications & Tools

• Certifications in Microsoft Power BI, Alteryx Designer, or related technologies.

• Exposure to Design Studio for supporting existing reporting solutions.

Communication

• Good stakeholder communication skills, with the ability to explain routine technical items to non-technical requesters.

Value Addition to JBS Operations and JLL Clients

• Enhanced Operational Visibility & Decision-Making the BI Support Engineer empowers JBS operations through reliable, well-maintained dashboards and reports that provide real-time visibility into WPM performance metrics. By building and maintaining Power BI solutions following documented standards, they ensure operations teams have consistent access to accurate data for workforce planning, resource allocation, and performance tracking across APAC markets. This transforms raw operational data into actionable intelligence that drives better decision-making at every level.

• Process Automation & Efficiency Gains Through Power Apps and Power Automate solutions, this role eliminates manual, repetitive tasks that consume valuable time from JBS operational teams. Automating routine workflows—request routing, data validation, status notifications, approval chains—reduces processing time, minimizes human error, and allows operations staff to focus on higher-value activities. Established Alteryx workflows further streamline data preparation tasks that would otherwise require hours of manual Excel manipulation.

• Data Quality & Governance Assurance By applying systematic data quality checks using SQL and Alteryx, the BI Support Engineer protects the integrity of operational reporting and analytics. Clean data prevents cascading errors in workforce management, client billing, performance tracking, and strategic planning. Flagging recurring data issues and automation opportunities to team leads creates a continuous improvement cycle that progressively reduces operational friction and enhances system reliability.

• Rapid Response to Operational Needs Managing the enterprise-wide support request queue according to SLAs ensures that urgent operational reporting needs—executive dashboards for quarterly reviews, ad-hoc analysis for client escalations, modified reports for new service lines—receive timely attention. This responsiveness prevents bottlenecks that could delay critical business decisions or client communications.

• Real-Time Performance Transparency Clients benefit from professionally designed Power BI dashboards that provide clear, accurate visibility into their facility management operations, work order completion rates, vendor performance, asset utilization, budget tracking, and service level adherence. These visual analytics enable clients to monitor their facilities proactively rather than waiting for monthly reports, fostering confidence in JLL's delivery service.

• Faster Access to Operational Insights Through efficient management of the support request queue, clients receive timely responses to their custom reporting needs—quarterly board presentations, portfolio optimization analysis, budget variance investigations, or lease expiry tracking. This responsiveness demonstrates JLL's commitment to treating data as a strategic asset in the client relationship, not just an administrative obligation.

• Data-Driven Facility Optimization Reliable BI solutions built on clean, validated data enable clients to identify cost-saving opportunities, optimize space utilization, predict maintenance needs, and make informed capital investment decisions. Alteryx-powered data preparation ensures that complex datasets from multiple sources—work orders, lease agreements, energy consumption, occupancy sensors—are integrated accurately for comprehensive analysis.

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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.