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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• Own the product backlog, roadmap, and feature priorities for Trailblazer Community initiatives, translating stakeholder goals into scalable Salesforce solutions.
• Lead discovery — stakeholder interviews, workshops, and process reviews — to validate business objectives and shape clear, outcome-driven requirements.
• Break down epics into user stories with clear acceptance criteria, and run backlog refinement, grooming, and sprint planning to keep delivery on track.
• Partner with technical teams and QA through solution design, integrations, data migration, and user acceptance testing, then drive adoption and change management once features ship.

• You've spent 6+ years as a Business Analyst or Consultant, with 8+ years working hands-on with Salesforce Sales Cloud, Service Cloud, and Account Engagement.
• You hold a Salesforce Admin Certification and have 4+ years leading large technology or transformation projects spanning multiple workstreams, business process re-engineering, integrations, and data migrations.
• You're skilled with agile tools (JIRA, Copado, Gearset, or similar) and comfortable facilitating discussions across large business and technical audiences.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• You've configured or administered the Salesforce platform directly, including Experience Cloud, Sales Cloud, or Service Cloud.
• You hold multiple Salesforce certifications.
• You've supported online communities, digital experience programs, or customer self-service platforms.
• You've worked across Product, Engineering, Operations, and Business teams, with a strong grasp of change management and adoption best practices.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.