Job Title: Product Manager – Orders Management (Senior Care)  

Term: 12 month contract
Location:  Canada – Remote / Mississauga, ON - Hybrid

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

About the Team

At PointClickCare, our product team is on a mission to transform how providers manage the order lifecycle, combining deep domain expertise with a relentless focus on outcomes that matter. We operate at the intersection of clinical workflows and technology, building products that directly impact the accuracy, timeliness, and safety of orders for residents, caregivers, and the providers who serve them.

You're comfortable engaging directly with customers, collaborating across teams to solve meaningful problems, and bringing a natural curiosity and growth mindset to continuously improve outcomes and maximize value. This role is ideal for someone who thrives at the intersection of strategy and execution - someone who can translate complexity into clarity, turn insight into action, and consistently deliver meaningful value for customers.

If you're energized by complex problems, motivated by purpose, and ready to shape what AI-powered order management looks like in senior care – you could be a great fit.

Position Summary:

The Product Manager position will be responsible for the successful delivery of products and functionality including migration tooling, onboarding tools and clinical workflows to support senior care buildings in all things orders management. You will create compelling value for users and customers while driving strategic growth for the business. This role contributes to the product roadmap and balances both tactical execution and strategic planning across their product portfolio. Product Managers are accountable for product outcomes, using customer insights, data, regulatory considerations, and business objectives to guide decision-making. The role also focuses on identifying opportunities to modernize and enhance established products through AI, automation, and intelligent workflows that improve customer experiences and operational efficiency.

Key Responsibilities:

• Own product strategy, roadmap planning, and execution for your portion of orders related products, ensuring alignment with customer needs, market opportunities, and business goals.
• Manage products through the full product lifecycle, from discovery, strategy, and prioritization through delivery, launch, adoption, and continuous improvement.
• Drive product decisions using customer feedback, market research, product analytics, regulatory requirements, and business value rather than solely responding to feature requests.
• Serve as the subject matter expert for assigned product areas, developing a deep understanding of product functionality, customer workflows, and the value delivered to end users.
• Partner closely with Engineering, Design, Customer Success, Sales, Marketing, and other stakeholders to translate customer needs into meaningful product outcomes.
• Serve as the voice of the customer to a scrum team(s) and maintain a prioritized backlog of requirements and other artifacts to support engineering teams in delivering on product priorities.
• Assess product investment opportunities and incoming requests with thoughtful, data-informed analysis, providing clear recommendations to leadership and key stakeholders.
• Identify opportunities to modernize legacy products through AI capabilities, automation, and smarter workflows that increase customer value and efficiency.
• Navigate complex healthcare, clinical, and regulatory environments and translate that knowledge into practical product direction and prioritization.
• Understand company strategy and ensure product plans support broader organizational objectives and long-term growth.

Required Skills & Qualifications:

• Bachelor's degree in Healthcare, Engineering, Business Administration, or a related field.
• 3+ years of product management experience.
• Experience managing software products through the full development lifecycle.
• Strong background in healthcare IT, clinical workflows, pharmacy systems, or regulatory systems.
• Ability to influence and align engineering, design, and business stakeholders without formal authority.
• Comfort working with technical concepts, including APIs, integrations, modern software development practices, and platform-based solutions.
• Excellent communication and presentation skills, with the ability to explain complex concepts to both technical and non-technical audiences.
• Experience building, launching, or integrating AI/ML-powered product capabilities.
• Demonstrated success revitalizing, enhancing, or modernizing legacy products.

The Canada base salary range for this position is $109,400 - $121,500 CAD. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

Equal Employment Opportunity:

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] 

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

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