• Lead a full-stack squad focused on improving lender productivity and the Direct Lending experience.
• Shape how AI, agent tooling and Microsoft Dynamics can create simpler experiences for our lenders and customers.
• Turn an evolving product roadmap into meaningful outcomes, with scope to influence the solutions and how we deliver them.

Grow. Belong. Shape what’s next.

Do work that matters

As Product Lead Ace Crew, you’ll play an important role in shaping how we support our Direct Lending teams and create simpler lending experiences for our customers.

You’ll lead a full-stack squad focused on improving lender productivity and capability through better tools, smarter processes and technology. With a roadmap and clear outcomes in place, you’ll have the opportunity to influence how we achieve them, helping shape product capabilities and solutions as they evolve.

A key focus will be exploring how our AI and agent tooling, together with capabilities available through Microsoft Dynamics, can remove manual effort, give our lenders more time to support and nurture customers, and ultimately help more customers progress through their home lending journey.

See yourself in our team

You’ll work across Direct Lending, Home Buying, technology and our broader lending teams, connecting customer and frontline needs with product and technology opportunities.

You’ll lead the Ace squad, working across product, technology and the business to understand what our lenders and customers need and where we can make their experience easier. You’ll help the crew turn those insights into improvements that make a genuine difference to the way we support customers.

At the heart of the role is giving our lenders better tools and more time to focus on their customers. You’ll help simplify everyday tasks, improve how lenders manage and support their customers, and create more seamless experiences for people making important home and personal lending decisions.

In this role, you’ll:

• Lead a full stack squad and create clarity around the customer and business outcomes we’re working towards.
• Own and evolve the product roadmap, translating strategic priorities and agreed metrics into valuable product outcomes.
• Identify lender and customer pain points and use insights to prioritise the problems that will have the greatest impact.
• Lead product discovery and work with your squad to design, test and deliver solutions.
• Explore opportunities to use AI, agent tooling and Microsoft Dynamics to simplify work and improve lender productivity.
• Help develop pipeline and portfolio capabilities that enable lenders to manage and nurture opportunities more effectively.
• Use data, customer insights and performance measures to assess product value and inform prioritisation.
• Build strong relationships across Direct Lending, Home Buying, technology and our other lending squad deliver connected outcomes.

We’re interested in hearing from people who:

Are product professionals who enjoy working through complex problems, creating clarity and bringing people together around a common outcome. You combine strong product craft with customer curiosity and commercial judgement, and you’re comfortable operating in an environment where the destination is clear but the solution is still taking shape.

You’ll bring:

• Experience leading products, product initiatives or complex customer-facing technology delivery.
• Strong product discovery, roadmap, prioritisation and delivery capability.
• Experience working with cross-functional teams and creating shared accountability for outcomes.
• The ability to turn customer, frontline and performance insights into clearly defined product opportunities.
• Confidence working across business and technology and influencing a range of stakeholders.
• Strong judgement when balancing customer value, business outcomes, risk, feasibility and delivery priorities.
• An interest in how AI, automation and emerging technology can improve colleague and customer experiences.
• An understanding of lending, frontline banking or the Direct Lending environment would be valuable, but isn’t essential.

If you’re excited by the opportunity to shape what’s next for Direct Lending and make a meaningful difference for our lenders and customers, we’d love to hear from you.

Working with us:

At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696.