Sobre esta vaga de Product Designer, Message Orchestration na Omnisend
About the role:
We are looking for a Product Designer who cares deeply about customers and distills complex problems into thoughtful, beautiful, holistic experiences. You’ll join the Message Orchestration team — the team helping ecommerce businesses plan, target, and deliver marketing messages across channels without overwhelming either their customers or themselves.
Whether it’s a one-time campaign or an advanced automated flow, the Message Orchestration team helps merchants send the right message to the right audience at the right time — making sophisticated marketing feel intuitive and manageable.
The Message Orchestration team is responsible for:
Campaigns - Helping merchants create, schedule, and optimize multichannel campaigns. From A/B testing and send-time optimization to omnichannel messaging, the Message Orchestration team builds tools that help ecommerce businesses drive measurable results with less effort.
Automations - Enabling customers to create flexible automated flows that reach their audience when it matters most. From abandoned cart reminders to complex customer journey branching, we aim to eliminate manual work and help merchants grow revenue more efficiently.
What you’ll do at Omnisend:
Own the user experience and product design of campaigns and automation workflow creation experiences (excluding the email builder)
Combine product metrics, user research, and customer insights into meaningful design concepts and experiments
Co-lead discovery and support delivery phases, including problem framing, research, insight presentation, flow mapping, and interaction design
Make thoughtful, incremental design decisions that balance user needs, business goals, and technical constraints
Ensure cohesive experiences across all product areas and customer touchpoints
Contribute to our design system and continuously improve design efficiency across teams
Constantly look for high-impact opportunities to improve customer experience and drive company goal
We expect that you’ll bring:
Proven experience (3+ years) of product design (both UX and UI) at a user-focused tech, with examples of shipped products
Customer centricity
Lo-fi and hi-fi prototyping, user research, and user testing skills
Ability to present and articulate your design decisions and rationale to peers and stakeholders
Ability to view the bigger picture and how certain decisions impact the future
Understanding of how design systems are created, implemented, and maintained
Collaborative attitude and a strong sense of ownership
Experience working in multidisciplinary product teams
Experience working with Figma, FullStory, and Mixpanel is an advantage
Experience in leading and mentoring product designers is an advantage
Experience in establishing and owning a design system is an advantage
How we work and what we value:
Aligned and focused – Company-wide OKRs and the GIST framework keep us working toward clear, meaningful outcomes.
Experiment-driven – We ship quickly to learn, test ideas early, and improve based on real feedback.
Customer and data-informed – We talk to users regularly and use product metrics to guide our decisions.
Product-led growth – We believe the product experience should drive adoption, retention, and long-term success.
