Role Overview

The Procurement Operations Specialist will be responsible for managing the purchase order process from placement to shipment, ensuring suppliers adhere to production schedules and service level agreements (SLAs). This role requires meticulous attention to detail, effective supplier management, and excellent coordination with internal departments. The ideal candidate will be proactive in ensuring the smooth flow of operations, including managing documentation, chasing suppliers, enforcing penalties for SLA breaches, and maintaining accurate records throughout the process.

Key Responsibilities

Purchase Order Management:

• Manage and oversee the entire purchase order (PO) lifecycle, from placement to shipment, ensuring all information is accurate, up-to-date, and consistently maintained within the company’s system
• Ensure suppliers comply with agreed-upon production schedules and escalate delays or issues as per standard operating procedures.
• Regularly follow up with suppliers to track order progress and enforce adherence to Service Level Agreements (SLAs).
• Manage escalations and enforce penalties for non-compliance with SLA terms.

Supplier Coordination:

• Act as the primary contact for suppliers, maintaining strong relationships while ensuring accountability.
• Monitor and report on supplier performance, addressing any deviations from expectations.
• Liaise with suppliers to gather and verify key documents, such as invoices, shipping documents, and certificates.

Collaboration with Internal Departments:

• Work closely with logistics and supply chain teams to ensure smooth coordination for shipments.
• Support cross-functional teams with order-related queries and data requests.
• Identify bottlenecks or inefficiencies in the purchase order process and propose solutions.
• Contribute to the development and improvement of standard operating procedures (SOPs) for order management

Qualifications

Education & Experience:

• Bachelor’s degree in Business Administration, Supply Chain, Operations, or a related field.
• 2+ years of experience in operations, procurement, or order management, preferably in an e-commerce or manufacturing environment.
• Experience in supplier coordination and SLA enforcement is highly desirable.

Technical Skills:

• Proficiency in ERP systems and order management tools.
• Strong knowledge of Excel and other data management tools.
• Familiarity with shipping and logistics processes is a plus.

Soft Skills:

• Excellent organizational and multitasking abilities.
• Strong communication skills, both written and verbal.
• Proactive and detail-oriented with a commitment to accuracy.
• Ability to work under pressure and manage multiple deadlines.

Other Requirements:

• Fluency in English is essential for supplier communication.