JOB PURPOSE

The People Operations Specialist is an expert in Workday employee data management and Hire-to-Retire processes, role changes and exits within the assigned markets. This role manages high-volume activities, resolves cases from ServiceNow, and ensures Workday remains accurate and up to date.

You'll be part of a team that believes in doing work that matters - for people and the planet. Because here, we don't just hire for jobs. We invite you to be part of something bigger.

KEY RESPONSIBILITIES

Workday Employee Data Management:
Hires:

• Set up Workday profiles for new hires from recruitment (internal appointments and external hires).
• Generate required business letters and contracts.
• Manage cancellations for declined offers or no-shows.
• Support on completing joiner checklist steps.

Role Changes/Promotions/Exits:

• Process employee moves, promotions and exits in Workday, ensuring data accuracy across elements (i.e. cost center).
• Coordinate case closure with stakeholders and in-market partners.
• Initiate EIB uploads for mass data changes.
• Provide Workday data support to stakeholders as required.

Pay & Benefits Management:

• Collaborate to maintain accurate compensation data into payroll systems.
• Support of enrolment and derolment of benefits, including coordination across journeys to ensure OTIF processing.

Exit Management:

• Execute voluntary and involuntary employee terminations in Workday, including Reduction in Force (steps that are not self-served).
• Collaborate with in-market partners for seamless exits and clearances.
• Handle severance administration.

Validation of the Transferring Population:

• Validate the movement of employees; reconciling each record against source data to confirm employees have been moved correctly in Workday.
• Perform data-integrity checks on key elements after transfer (position, cost center, work unit, line manager, compensation, organisational assignment) and resolve discrepancies before sign-off.
• Compare expected versus completed transfers, log exceptions, and maintain evidence of validation for governance and control.
• Raise and track defects through to closure, re-checking corrected records and confirming resolution.

Effective Systems Integration

• Manage integration between Joiner-Mover-Leaver processes and Workday (automated/manual triggers).
• Create and update local SOPs and work instructions.
• Proactively flag technical issues to relevant stakeholders to mitigate employee experience disruptions.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Human Resources, Business Administration, or a related field (preferred).
• Proven experience in customer service, employee experience, shared service centers, HR advisory, HR partnering.
• Familiarity with HR processes and policies, ideally in multi-country or regional operations.
• Proficiency in Workday and ServiceNow (or similar systems like SAP).
• Experience supporting a data migration, mergers & acquisitions, separation or mass-change programme is an advantage.

SKILLS

• Required proficiency in English
• Understanding of Agile ways of working.
• Strong written communication skills, capable of delivering clear and concise real-time information
• Providing consistent feedback and stakeholder management
• Advanced Excel proficiency and ability to turn data into action.
• Excellent problem-solving skills and customer-centric mindset.
• Demonstrated multitasking and prioritization skills in fast-paced environments.
• Commitment to quality, accuracy and adherence to SLAs.
• Effective team collaboration across global hubs/locations, including with third-party teams.
• Effective Project Management skills.
• Adaptability to new technologies and systems.

TECHNICAL SKILLS

• Confident navigating Workday to verify transactions, run and interpret reports, and validate business processes end-to-end.
• Advanced Excel (lookups, pivot tables, large-file comparison) to reconcile VR outputs against source data at scale.
• Ability to prepare, load and validate EIB templates for bulk data changes, with disciplined error-checking.
• Understanding of data-privacy and control requirements (segregation of duties, evidence, sign-off) in a shared-tenant environment.
• Comfortable using tracker/RAID logs and Gantt charts to manage a concentrated, milestone-driven workload.

BEHAVIORS

You are energized by delivering with excellence, taking personal ownership through building resilience and taking care of your own wellbeing. You are relentless on prioritization and focusing on what counts, making maximum performance impact in areas you touch. You are constantly staying three steps ahead on ways to do things differently, interpreting data, spotting issues and opportunities; whilst caring deeply about what Consumer and Customers need.

ARE YOU INTERESTED?

Please apply via this portal as e-mail applications will not be processed. By applying to this role, you are confirming that you have informed your Line Manager and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions.  

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact your Talent Partner.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.