Job Description:

Business Overview

The Marketing Division leads brand, creative,marketing, and membership as a cross-group organization with a mission to expand Rakuten Group's

membership value and ecosystem of over 70 services.

We believe that the mobile domain is a platform that plays a fundamental role in the ecosystem, and as the Marketing Division, we are further promoting collaboration with Rakuten Mobile.

Department Overview

Marketing Planning Department is an organization that leads the planning of Rakuten Mobile's plans and product strategies and their implementation.

The Payment Designing Department serves as the "heart" of Rakuten Mobile’s business, overseeing all payment and credit operations. From a marketing strategy perspective, we design the entire "flow of money"—encompassing billing, payments, and risk control—to drive strategic initiatives that balance profitability with an exceptional user experience.

Within this department, the Billing Planning Group supports the foundation of our business revenue by optimizing billing and payment processes through data-driven insights. Our core activities include:

- Proactive Risk Mitigation: Predicting user behavior to design and implement optimal preventive approaches.

- Advancing Collection Processes: Optimizing post-billing responses based on data analysis to build a framework for prompt and reliable recovery.

- Balancing Profit Maximization and User Convenience: Driving stable growth through data-backed strategies that ensure both business efficiency and customer satisfaction.

Position:

Why We Hire

As our business scales rapidly, we are looking for new team members to help drive transformation from fresh perspectives.

Prior experience in the telecommunications or payment industries is not required. We invite you to bring your expertise in consulting, planning, or data analysis and apply it to our team’s challenges.

This role is ideal for those who thrive where strategy and execution intersect, and who are eager to deliver results through a hands-on approach.

You will start by mastering our core operations, with the goal of growing into a leader who drives business growth through data-driven strategy and new business development.

Position Details

- Planning and implementing data-driven improvement initiatives, and measuring their effectiveness

- Planning UI/UX improvements for websites and printed materials

- Defining requirements and managing progress as the business owner for development projects

- Promoting projects with the participation of stakeholders both within and outside the Rakuten Group

- Designing new operations and improving existing operations

- Coordinating and negotiating with partner companies

Work Environment

Payment Designing Section; 7 ppl

Billing Planning Group; 3 ppl

Credit Management Group; 3 ppl

*Our team is currently composed primarily of members in their 20s and 30s.

Mandatory Qualifications

- Project management experience

- Logical thinking and planning skills

- Strong communication, negotiation, and project-driving skills, with the flexibility to work effectively with both internal and external stakeholders

- Ability to flexibly respond to changes in the environment, and to lead solutions by running on one's own while coordinating with all related parties.

Desired Qualifications

- Practical experience in project management

- Business English

- Experience in telecommunications industry

- Knowledge and experience in the mobile industry

- Knowledge and experience in payment systems and accounting

- Experience in credit card industry

- Experience in web services

- Experience in proofreading and copyediting for web and print media

- Knowledge and experience with databases and SQL

- Experience with BI tools

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