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Job Description

We are seeking a diligent and proactive OSS Business Operations Analyst with foreign language capabilities to join our diverse team. This role will play a crucial part in facilitating business transactions within the end-to-end Order to Cash (O2C) process, specifically focusing on Order Management, Transportation Operations, and Accounts Receivables. The ideal candidate will possess strong analytical skills, outstanding communication abilities, and fluency in Thai.

Key Responsibilities:

• Order Processing: Ensure timely and right-first-time order processing by reviewing and validating customer orders.

• Transportation Operations: Collaborate with logistics teams to handle transportation operations, ensuring efficient delivery of goods.

• Accounts Receivables: Handle customer receivables collections, maintaining accurate records and following up on outstanding payments.

• Compliance Validation: Conduct freight external compliance validation to ensure adherence to regulatory standards and company policies.

• Cross-Functional Collaboration: Work closely with finance, sales, and customer service teams to streamline operations and improve customer satisfaction.

• Reporting & Analysis: Generate and analyze reports on order processing, transportation, and collections to identify trends and areas for improvement.

• Language Support: Provide translation and interpretation support as needed, facilitating effective communication with partners in Thai.

Job Qualifications

• Education: Bachelor’s degree in any field.

• Language Proficiency: Written and oral fluency in Thai.

• Experience:

  • Previous experience in finance, operations, customer service, or language translation work is a plus.

  • Familiarity with the Order to Cash process is desirable but not mandatory.

• Skills:

  • Strong analytical and problem-solving skills.

  • Excellent communication and interpersonal abilities.

  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant business software.

  • Ability to work independently and as part of a team in a fast-paced environment.

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.

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