Location:

Pembroke Pines, Florida

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

Performs an integral role with the care team for coordination of complex chemotherapy and cancer treatment scheduling. Manages all aspects of scheduling of multi-day and multi-week treatment cycle schedules for high acuity patients. Responsible for scheduling treatment including infusion treatments, transfusion, labs, surgery, and radiation treatment for oncology patients. Demonstrates and conveys a cheerful and favorable disposition during stressful patient care delivery for a positive patient experience.

Responsibilities:

May schedule walk-in appointments for services offered.May confirm physician and prescription orders ensuring accuracy.Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card.May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals.Explains polices including all regulatory and financial consent forms; secures all required signatures.Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active. Determines correct insurance filing order, if multiple insurance coverages are effective for that service.Obtains pre-certification and authorization.Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner. May guide the patient to appropriate destination for services.Collects patient out-of-pocket responsibility per collection guidelines. Provides patient estimates as requested. Prepares and balances a daily deposit of all payment collections.

Competencies:

ACCOUNTABILITY, CUSTOMER SERVICE, PATIENT AND FAMILY CENTERED CARE, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

Education and Certification Requirements:

High School Diploma or Equivalent (Required)

Additional Job Information:

Complexity of Work: This role encompasses complex scheduling and coordination and requires critical thinking skills, effective communication, decisive judgment, and the ability to build and foster positive relationships. The incumbent must be able to lead others and take appropriate action when required. Ability to perform with a high degree of accuracy and with meticulous attention to detail. Strong ability to use initiative and judgment and to identify, analyze and solve problems. Demonstrates and conveys a cheerful and favorable disposition during stressful patient care delivery for a positive patient experience. Required Work Experience: A minimum of one (1) year scheduling experience with complex scheduling algorithms and one (1) year of customer service experience required. Oncology related scheduling experience preferred. Other Information: Additional Education Info: Bachelor's degree preferred.

Working Conditions and Physical Requirements:

•  Bending and Stooping = 60%
•  Climbing = 0%
•  Keyboard Entry = 100%
•  Kneeling = 0%
•  Lifting/Carrying Patients 35 Pounds or Greater = 60%
•  Lifting or Carrying 0 - 25 lbs Non-Patient = 80%
•  Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40%
•  Lifting or Carrying > 75 lbs Non-Patient = 0%
•  Pushing or Pulling 0 - 25 lbs Non-Patient = 80%
•  Pushing or Pulling 26 - 75 lbs Non-Patient = 80%
•  Pushing or Pulling > 75 lbs Non-Patient = 0%
•  Reaching = 80%
•  Repetitive Movement Foot/Leg = 0%
•  Repetitive Movement Hand/Arm = 80%
•  Running = 0%
•  Sitting = 80%
•  Squatting = 80%
•  Standing = 80%
•  Walking = 80%
•  Audible Speech = 80%
•  Hearing Acuity = 80%
•  Smelling Acuity = 0%
•  Taste Discrimination = 0%
•  Depth Perception = 80%
•  Distinguish Color = 0%
•  Seeing - Far = 80%
•  Seeing - Near = 80%
•  Bio hazardous Waste = 60%
•  Biological Hazards - Respiratory = 60%
•  Biological Hazards - Skin or Ingestion = 60%
•  Blood and/or Bodily Fluids = 60%
•  Communicable Diseases and/or Pathogens = 60%
•  Asbestos = 0%
•  Cytotoxic Chemicals = 0%
•  Dust = 0%
•  Gas/Vapors/Fumes = 60%
•  Hazardous Chemicals = 60%
•  Hazardous Medication = 60%
•  Latex = 60%
•  Computer Monitor = 100%
•  Domestic Animals = 0%
•  Extreme Heat/Cold = 0%
•  Fire Risk = 0%
•  Hazardous Noise = 0%
•  Heating Devices = 0%
•  Hypoxia = 0%
•  Laser/High Intensity Lights = 0%
•  Magnetic Fields = 0%
•  Moving Mechanical Parts = 0%
•  Needles/Sharp Objects = 60%
•  Potential Electric Shock = 0%
•  Potential for Physical Assault = 40%
•  Radiation = 0%
•  Sudden Decompression During Flights = 0%
•  Unprotected Heights = 0%
•  Wet or Slippery Surfaces = 40%

Shift:

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email [email protected]