At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

The Assistant - Case Management provides support to the case management leadership team in the areas of utilization review, discharge planning, and other related tasks. This role is essential in ensuring the smooth operation of case management functions, facilitating efficient workflows, and supporting the delivery of high-quality care.

Responsibilities:

Communicates effectively with internal teams and external stakeholders to address case management needs.Follows up on pending tasks, including updating faxes, obtaining required documentation, and ensuring compliance with policies and procedures.Supports the preparation and maintenance of reports, data, and metrics related to case management activities.Assists case management leadership with day-to-day administrative tasks, as assigned, to support utilization review and/or discharge planning activities.Assists in identifying and resolving any gaps in processes or documentation to enhance efficiency and effectiveness.Monitors and tracks case status as instructed, ensuring timely updates in case management processes.Provides general support for utilization review and/or discharge planning efforts, including coordinating with external providers and resources as needed.Collaborates with case managers, healthcare providers, and other team members to facilitate smooth transitions of care.Performs other duties as assigned to support the goals and objectives of the case management department.

Competencies:

ACCOUNTABILITY, CUSTOMER SERVICE, DISCHARGE PLANNING, EFFECTIVE COMMUNICATION, PATIENT AND FAMILY CENTERED CARE, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, TEAM WORK

Education and Certification Requirements:

High School Diploma or Equivalent (Required)

Additional Job Information:

Complexity of Work: Able to prioritize and manage multiple tasks and deadlines effectively. Requires critical thinking and problem-solving skills to address challenges in tasks assigned within utilization review, discharge planning, and workflow processes. Involves handling sensitive and confidential patient information with a high level of professionalism and adherence to HIPAA and other legal standards. Demands strong interpersonal and communication skills to collaborate with various stakeholders, resolve coordination issues, and ensure alignment across departments. Able to adapt to changing priorities and work effectively under pressure in a fast-paced healthcare environment. Requires attention to detail and accuracy to identify discrepancies, complete documentation, and support the case management team effectively. Required Work Experience: One (1) year of clerical experience with a large department or number of departments in health care preferred.

Working Conditions and Physical Requirements:

•  Bending and Stooping = 0%
•  Climbing = 0%
•  Keyboard Entry = 80%
•  Kneeling = 0%
•  Lifting/Carrying Patients 35 Pounds or Greater = 40%
•  Lifting or Carrying 0 - 25 lbs Non-Patient = 60%
•  Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0%
•  Lifting or Carrying > 75 lbs Non-Patient = 0%
•  Pushing or Pulling 0 - 25 lbs Non-Patient = 60%
•  Pushing or Pulling 26 - 75 lbs Non-Patient = 60%
•  Pushing or Pulling > 75 lbs Non-Patient = 0%
•  Reaching = 60%
•  Repetitive Movement Foot/Leg = 0%
•  Repetitive Movement Hand/Arm = 80%
•  Running = 0%
•  Sitting = 80%
•  Squatting = 0%
•  Standing = 80%
•  Walking = 80%
•  Audible Speech = 80%
•  Hearing Acuity = 80%
•  Smelling Acuity = 0%
•  Taste Discrimination = 0%
•  Depth Perception = 80%
•  Distinguish Color = 60%
•  Seeing - Far = 80%
•  Seeing - Near = 80%
•  Bio hazardous Waste = 60%
•  Biological Hazards - Respiratory = 60%
•  Biological Hazards - Skin or Ingestion = 60%
•  Blood and/or Bodily Fluids = 60%
•  Communicable Diseases and/or Pathogens = 60%
•  Asbestos = 0%
•  Cytotoxic Chemicals = 0%
•  Dust = 60%
•  Gas/Vapors/Fumes = 60%
•  Hazardous Chemicals = 60%
•  Hazardous Medication = 40%
•  Latex = 60%
•  Computer Monitor = 80%
•  Domestic Animals = 60%
•  Extreme Heat/Cold = 0%
•  Fire Risk = 0%
•  Hazardous Noise = 0%
•  Heating Devices = 0%
•  Hypoxia = 0%
•  Laser/High Intensity Lights = 0%
•  Magnetic Fields = 0%
•  Moving Mechanical Parts = 0%
•  Needles/Sharp Objects = 60%
•  Potential Electric Shock = 0%
•  Potential for Physical Assault = 60%
•  Radiation = 0%
•  Sudden Decompression During Flights = 0%
•  Unprotected Heights = 0%
•  Wet or Slippery Surfaces = 60%

Shift:

Days

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email [email protected]