About this role:

Wells Fargo is seeking a Mortgage Processor. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role, you will:

• Support complex administrative, customer support and operational processes on home loan applications, including timely communication with external customers, agents, brokers, and counterparties to obtain missing information and documentation; submit loans for underwriting review

• Identify ways to improve customer service experience

• Perform file review of complex home loan applications, communicate with customers in timely manner, review documentation and obtain missing information, clear stipulations, submit loans to underwriting for review and ensure all compliance and underwriting guidelines are met

• Prioritize and manage assigned pipeline to meet deadlines and performance metrics

• Provide guidance training to less experienced Loan Processors

• Receive direction from supervisor and escalate non-routine questions to more experienced staff

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Interact with internal and external customers, and other counterparties

• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 1+ years of Customer Service, Loan Administration, Collections, or Sales environment support experience, or equivalent demonstrated through one or more of the following: work experience, training, military experience, education

Desired Qualifications:

• In-depth understanding of Home Lending processes - Mortgage production: origination, applications, processing, underwriting, closing, funding 

• Excellent communication skills (written and verbal)—critical for effective coordination with vendors, internal stakeholders, and cross-functional teams.

Job Expectations:

• Candidate must be amenable to work in US shift schedule and in McKinley Hill, Taguig

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.