Position Summary:

WE are seeking an experienced Solution Business Analyst to lead operational excellence and business growth for CR2 (Common Resource Registry) and MMS (Managed Mobility Service). This role focuses on service operation, billing management, business feasibility analysis, and proposal development to support expansion of enterprise mobility and workspace management solutions. The ideal candidate has strong ownership, analytical capability, and the ability to translate operational insights into business opportunities.

Responsibilities:

• Lead daily operation and business support for CR2 and MMS, ensuring stable, efficient, and scalable service delivery
• Manage billing operations, including monthly usage validation, invoice review, reconciliation, and reporting
• Develop business proposals for new opportunities related to mobility, workspace management, and enterprise IT services
• Conduct business feasibility reviews, including cost modeling, ROI analysis, and operational impact assessment
• Collaborate with engineering, system operation, and product teams to enhance service performance and customer satisfaction
• Analyze customer requirements and market trends to identify new service opportunities and feature enhancements
• Support cross-functional initiatives with sales, marketing, and customer success teams to drive solution adoption
• Prepare and maintain business documentation, including proposals, operational SOPs, billing guides, and executive reports
• Monitor competitive landscape and contribute to strategic positioning of CR2/MMS within enterprise IT service offerings
• Coordinate internal stakeholders to ensure alignment across service operation, finance, and business development

Requirements/Qualifications:

• Bachelor’s degree preferred, or equivalent relevant work experience
• 4–6+ years of experience in solution business operations, IT service management, enterprise SaaS support, or related fields
• Experience with billing operations, financial reconciliation, or service usage validation
• Strong understanding of enterprise IT services, asset/resource management, or mobility solutions
• Experience in business proposal creation, business case development, or service expansion planning
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint)
• Strong analytical, communication, and cross-functional coordination skills
• Ability to manage multiple projects with ownership and accountability
• Bilingual preferred (English and Korean) due to cross-border collaboration with HQ and global teams

Pay Range: $59,000 to $87,000 per year

Benefits: Medical, dental, and vision insurance; 401(k) retirement plan; paid sick leave; life, accidental death & dismemberment (AD&D), and long-term disability (LTD) insurance; and optional voluntary life/AD&D coverage. Benefits are subject to eligibility and applicable plan terms.

Why work at BTI?

We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.