• Overall in charge of the day-to-day operations of the center.
• Responsible for the attainment of client-set goals, efficiency targets, and overall center performance.
• Communicate with employees and customers to ensure prompt and courteous attention to all questions regarding products and services.
• Responsible for knowing the intricacies and compliance standards of all key benefit management programs.
• Handles and reviews disciplinary actions directly with employees, i.e., verbal warnings, records of discussion, and formal disciplinary documentation.
• Continuously coach the team to ensure the individual and team performance goals are achieved.
• Serves as point of escalation for procedural and technical issues and coach staff regarding how to effectively resolve the issue(s)
• Tracks and monitors team performance; provides feedback to agents.
• Conducts formal performance appraisals of direct reports and prepares and communicates performance reviews and development recommendations.
• Highly motivated, self-starter who works independently using all available resources, policies, and procedures to work effectively and meet deadlines in an atmosphere of multiple projects and shifting priorities.

Roles and Responsibilities           

• Processing Referrals to BH Clinicians           
• Assist with Inquires for All Telos Health Systems Employees           
• Admin Assistance           
• intake coordination

Requirements

Non-negotiable Requirements           

License/s:    n/a       

Certification/s:    n/a       

Work Experience (Same Function):    6 months       

English communication (Verbal):    Good       

English communication (Written):    Good       

Skills / Industry Requirements           

Customer Service Skills    Soft    Desired   

Interpersonal Skills    Soft    Desired   

Flexibility    Soft    Required   

Attention to detals    Soft    Required   

Benefits

• Convertible to Cash Leave Credits
• Health Insurance with free dependents
• Annual Performance Appraisal
• Paid time off
• 10% night differential

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives