Primary Responsibilities 

• Provide day-to-day leadership and guidance to Medical Assistants and non-physician clinical staff. 

• Support both front and back office operations to ensure efficient workflow and patient throughput. 

• Oversee patient check-in preparation by ensuring charts are prepared, medical records are accurate and current, and required documentation is complete. 

• Interview patients, measure vital signs, and record visit information accurately. 

• Explain procedures, perform treatments within scope of practice, and administer prescribed medications as authorized. 

• Ensure scheduling accuracy, confirm patient appointments, and support follow-up visit coordination. 

• Collect co-payments and ensure appropriate documentation and paperwork completion. 

• Reconcile co-payments daily in accordance with financial procedures. 

• Monitor compliance with clinical workflows, documentation standards, and operational policies. 

• Participate in the hiring process, onboarding, and training of new associates. 

• Provide ongoing coaching and support to team members to promote performance, engagement, and accountability. 

• Conduct and/or support monthly staff meetings to reinforce policies, updates, and best practices. 

• Escalate operational or compliance concerns to practice leadership as appropriate. 

Key Competencies 

Clinical Excellence & Patient Care 

• Demonstrated proficiency in Medical Assistant clinical duties and scope of practice. 

• Ensures accurate vital signs collection, documentation, and medication administration. 

• Supports high-quality, patient-centered care delivery. 

• Reinforces compliance with clinical protocols and safety standards. 

• Maintains commitment to patient safety and quality outcomes. 

Service Orientation 

• Delivers a positive and professional patient experience. 

• Models empathy, responsiveness, and professionalism in patient interactions. 

• Supports patient satisfaction and retention efforts. 

• Encourages a culture of service excellence among staff. 

Attention to Detail 

• Ensures charts are complete, accurate, and prepared prior to visits. 

• Monitors documentation, paperwork completion, and workflow adherence. 

• Maintains compliance with regulatory and organizational standards. 

• Identifies and addresses gaps in clinical and administrative processes. 

Communication & Interpersonal Skills 

• Communicates clearly with patients, providers, and team members. 

• Provides real-time guidance and feedback to staff. 

• Collaborates effectively with practice leadership and regional partners. 

• Supports onboarding and training efforts through clear instruction and modeling. 

Workflow & Operational Support 

• Monitors daily patient flow and supports efficient scheduling. 

• Ensures coordination between front and back office operations. 

• Supports appointment confirmation and follow-up processes. 

• Promotes consistency in workflows and process adherence. 

Professionalism & Confidentiality 

• Maintains professionalism in all patient and staff interactions. 

• Demonstrates accountability, integrity, and sound judgment. 

• Protects patient and employee confidentiality in accordance with HIPAA and organizational policies. 

• Serves as a role model for workplace conduct and ethical standards. 

Minimum Qualifications 

• High school diploma or equivalent required. 

• Minimum of 3 years of related experience in a physician office or healthcare setting. 

• Current and valid Medical Assistant certificate / certification from an accredited training program required. 

• Bilingual (English/Spanish) skills may be required depending on location or patient population. 

• Active Basic Life Support (BLS) certification may be required.  

• Satisfactory completion of a Tuberculosis test is required.