Primary Responsibilities 

• Provide front and back-office support in accordance with CareMore Health Care Center (CCC) or Medical Group Practice workflows. 

• Greet patients in a friendly, service-oriented manner to promote a welcoming environment. 

• Manage patient check-in by confirming medical records/charts, updating patient information, completing necessary paperwork, and ensuring chart accuracy. 

• Interview patients, obtain and record vital signs, and document the reason for visit. 

• Explain procedures, support clinician examinations, perform treatments, and administer prescribed medications. 

• Manage patient check-out by scheduling follow-up appointments, collecting co-payments as applicable, and ensuring all documentation is complete. 

• Schedule, confirm, and adjust patient appointments while maintaining provider calendars. 

• Reconcile daily co-payments and ensure proper documentation and accuracy of financial transactions. 

Key Competencies 

Clinical Excellence & Patient Care 

• Demonstrates strong knowledge of basic clinical procedures, vital signs, and patient intake. 

• Ensures accuracy and safety in administering medications and performing treatments. 

Service Orientation 

• Delivers compassionate, respectful, and culturally competent care. 

• Maintains a patient-first mindset in interactions, problem resolution, and communication. 

Attention to Detail 

• Completes documentation accurately and maintains high-quality charting standards. 

• Ensures compliance with protocols, safety standards, and regulatory requirements. 

 Communication & Interpersonal Skills 

• Clearly explains procedures and instructions to patients. 

• Collaborates effectively with clinicians, office staff, and external partners. 

Efficiency & Workflow Management 

• Manages multiple tasks while maintaining organization and timeliness. 

• Supports smooth clinic operations through appointment scheduling, check-in/out, and data accuracy. 

Professionalism & Confidentiality 

• Handles sensitive information in compliance with HIPAA and organizational policies. 

• Demonstrates dependability, integrity, and a commitment to high-quality care. 

Minimum Qualifications 

• High school diploma or GED; or equivalent combination of education and experience. 

• Medical Assistant certificate / certification from an accredited training program required. 

• Current and valid Medical Assistant certificate / certification from an accredited training program required. 

• Bilingual (English/Spanish) skills may be required, depending on location or patient population. 

• Active Basic Life Support (BLS) certification may be required.  

• Satisfactory completion of a Tuberculosis test is required.