Summary

The Medical Assistant supports physicians and the care team in delivering high-quality patient care while providing exceptional customer service to patients and families. Team members are expected to model Brown University Health's core values of Compassion, Accountability, Respect, and Excellence in all interactions. Employees are also expected to demonstrate the organization's Success Factors, including Instilling Trust, Valuing Differences, Maintaining Patient and Community Focus, and Collaborating effectively with others.

Key Responsibilities

• Support direct patient care activities, including obtaining patient histories and vital signs, verifying medication lists, preparing charts, managing documentation, tracking laboratory results, and completing pre-visit planning.
• Perform routine clinical procedures such as EKGs, rapid strep testing, urine dip testing, spirometry, nebulizer treatments, and other approved diagnostic procedures.
• Administer medications and injections, including vaccines, in accordance with established protocols.
• Educate patients on medical conditions, treatments, and preventive care within scope of practice.
• Schedule, coordinate, and monitor STAT referrals, specialty appointments, and insurance pre-authorizations.
• Review quality reports, identify gaps in care, and support initiatives to improve patient outcomes and quality metrics.
• Maintain inventory levels for medications and medical supplies.
• Monitor and document vaccine storage temperatures in compliance with Department of Health regulations.
• Adhere to infection control, safety, environmental, OSHA, and Department of Health standards.
• Maintain compliance with HIPAA and all federal, state, and local confidentiality regulations.
• Protect patient demographic, clinical, and financial information in accordance with Brown Health Medical Group Primary Care guidelines.
• Deliver outstanding customer service and an exceptional patient experience.
• Participate in meetings, training sessions, and workshops related to role responsibilities and office operations.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent required.
• Ability to read, write, and communicate effectively in English.
• Basic Life Support (BLS) certification required.
• Medical Assistant certification

• Completion of a formal Medical Assistant training program or a minimum of three years of Medical Assistant experience required.
• Candidates without formal Medical Assistant training may be considered if they possess at least three years of relevant healthcare experience in a comparable role, such as Licensed Practical Nurse (LPN), Medical Student, Emergency Medical Technician (EMT), Paramedic, or similar healthcare position.

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EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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