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Logistics Systems Analyst II

Job Summary / About the Role

Church & Dwight is seeking a Logistics Systems Analyst II. This position will be located in Fort Collins, CO on a hybrid basis.

Work Model: This is a hybrid role based in Fort Collins, CO and requires in- person attendance on Tuesdays, Wednesdays, and Thursdays, with remote work options on Mondays and Fridays. 

The Logistics Systems Analyst II will serve as the primary business resource for logistics systems, customer logistics, retail compliance, and related operational processes. This role will provide Oracle systems expertise, user support, training, process documentation, chargeback analysis, and continuous improvement support to strengthen operational efficiency, business continuity, and compliance with customer requirements. The ideal candidate will bring strong expertise in logistics operations, Oracle enterprise resource planning systems, retail compliance, and process improvement, with a proven ability to analyze issues, document requirements, and guide effective solutions. This role will involve cross-functional collaboration with Logistics, Customer Service, Distribution, Transportation, Information Technology, business users, and external partners.

Role Accountabilities and Responsibilities

• Systems Expertise and Support: Serve as the primary business subject matter expert for Oracle and other logistics, transportation, and fulfillment systems; provide user support, troubleshooting, and issue resolution for system, transaction, and process issues.
• Process and Program Ownership: Support logistics, customer fulfillment, transportation, customer logistics, and service processes; gather and document business requirements and translate operational priorities into system and process needs.
• Optimization and Improvements: Analyze processes, system utilization, data integrity, and operational performance to identify improvements in efficiency, standardization, controls, and business continuity.
• Technology and Tools: Partner with Information Technology and business stakeholders on system enhancements, implementations, user acceptance testing, issue resolution, and user adoption for Oracle and related platforms.
• Stakeholder Collaboration: Collaborate with Logistics, Customer Service, Distribution, Transportation, Information Technology, business users, and external partners to resolve complex operational issues and support consistent execution.
• Compliance and Governance: Support retailer requirements for routing, labeling, advance ship notices, electronic data interchange transactions, shipment documentation, customer-specific logistics requirements, chargeback analysis, and safety data sheet dispute management; conduct all activities ethically and in compliance with corporate policies and procedures.
• Training and Documentation: Develop and deliver training programs, standard operating procedures, work instructions, and process documentation that support employee development, cross-training, business continuity, and process consistency.
• Data and Analytics: Monitor system performance, process compliance, data accuracy, chargebacks, and fulfillment results; perform root cause analysis and use findings to recommend corrective actions and strengthen system controls.
• Project Management: Contribute to system implementations, enhancements, process improvement initiatives, testing, training, documentation, and adoption activities across multiple priorities.
• Travel: Some domestic travel may be required.

Education and Experience Requirements

Required Qualifications

• Bachelor’s degree in Supply Chain, Business Administration, Information Systems, or related field.
• 3+ years of experience in logistics, transportation, customer fulfillment, supply chain operations, business systems support, retail compliance, or a related discipline.
• Experience with Oracle enterprise resource planning or similar business systems.
• Experience supporting system implementations, process improvement initiatives, user acceptance testing, training, and documentation.
• Strong knowledge of logistics, transportation, order fulfillment, customer logistics, retail compliance, and chargeback processes.
• Proficiency with logistics systems and customer compliance requirements, including electronic data interchange, advance ship notices, routing, and labeling.
• Demonstrated ability to analyze data, perform root cause analysis, develop recommendations, and support process and system improvements.
• Strong analytical, problem-solving, organizational, documentation, communication, collaboration, and training skills.
• Ability to manage multiple priorities, work independently, and exercise sound judgment in a fast-paced environment.

Preferred Qualifications

• Experience supporting customer logistics, retail compliance, chargeback analysis, and safety data sheet dispute management.
• Experience in a consumer goods, retail, distribution, or similarly complex fulfillment environment.

The U.S. base salary range for this full-time position is $71,000 – $90,000. This position is also eligible for a bonus.

As a Church & Dwight U.S. employee, you (and eligible dependents, as applicable) will have access to medical, dental, vision, basic life insurance, paid vacation and sick time, and Paid Parental Leave. U.S. employees are entitled to paid holidays, floating holidays, and vacation days starting in their first year of employment depending on hire date. You are also able to participate in our 401(k) retirement plan (with company match and profit-sharing) and Discounted Employee Stock Purchase Plan.

The actual base pay offered to the successful candidate will be based on multiple factors, including, but not limited to, job-related knowledge and skills, experience, business needs, geographical location, and internal pay parity. Compensation decisions are dependent upon the facts and circumstances of each position and candidate.

#LI-Hybrid

Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.

For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/