Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. 

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job:

The Service Business Development Manager will lead the growth of Alfa Laval’s liquid cooling service business, with a focus on brazed heat exchangers and Coolant Distribution Units (CDUs). This role partners with customers and channel partners to develop and commercialize service solutions for heat exchangers within CDU systems, while driving service revenue growth across the expanding portfolio.  Blending technical expertise with commercial leadership, the Service Business Development Manager will strengthen customer relationships, expand aftermarket service offerings, and support the growth of Alfa Laval’s installed base across data centers, electronics cooling, and industrial cooling applications.

This is a hybrid position located in Richmond, VA or Houston, TX

As a part of the team, you will:

• Develop service business portfolio for brazed heat exchangers and CDU installations across target industries. To include operational, maintenance practices, and service recommendations
• Create and promote service packages covering commissioning, preventive maintenance, troubleshooting, upgrades, spare parts, performance optimization, and lifecycle support
• Longer term, manage and expand service contracts to improve customer uptime, operational reliability, and long-term equipment performance
• Provide technical troubleshooting support for cooling systems, heat transfer performance, and operational issues
• Identify opportunities for retrofit solutions, system optimization, and aftermarket upgrades that improve efficiency and reduce operational risk
• Build strong relationships with customers, consultants, contractors, OEMs, and data center operators
• Support the development of predictive maintenance initiatives where applicable
• Monitor market trends in liquid cooling, data centre infrastructure, and electronics cooling to identify future business opportunities
• Ensure service activities are delivered in line with Alfa Laval quality, safety, and sustainability standards

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.  Visa sponsorship is not available for this role.

What you know:

A Bachelor’s in Business or a related field and;  

• 3+ years of experience in technical sales, applications engineering, or data center infrastructure preferred.
• High degree of mechanical aptitude.
• Familiarity with data center standards and terminology (PUE, WUE, AHRI, OCP, ASHRAE, etc.) preferred.
• Strong communication skills with ability to explain complex technical concepts to non-technical stakeholders.

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area.

What’s in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right.  The base salary for this role is typically $100,000 - $125,000.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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