About this role:

Wells Fargo is seeking a Lead Systems Operations Engineer

In this role, you will:

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Solid expertise in Mainframe Maintenance and support

Desired Qualifications:

• Mainframe technologies support/operations experience or exposure.
• Technical experience/exposure working with Mainframe technologies, etc. and basic IBM utilities.
• Understanding of payment processing on a large scale.
• Experience/Exposure using monitoring tools (example: Splunk, AppDynamics, Grafana, Geneos ITRS etc.)
• Familiarity with ServiceNow for incident, problem, and change management (opening incidents, reviewing changes, documenting records).
• Excellent leadership, verbal, written, and interpersonal communication skills.
• Experience with change management.
• Understanding of Site Reliability Engineering (SRE) principles, with hands-on experience applying them
• Experience with Mainframes with below technical skills
• Operating Systems
• MVS z/OS
• Windows OS
• Programming / Languages
• COBOL
• JCL
• CICS
• Databases
• DB2
• VSAM
• IMS DB
• Stored Procedures
• Tools
• SPUFI
• QMF
• PLATINUM
• XPEDITOR
• Version Control
• ENDEVOR
• Scheduler
• CA‑7
• Application Services
• MQ
• NDM

Job Expectations:

• Forward thinking and innovative to identify and implement best practices/procedures.
• Ability to independently run incident recovery calls (incident management) and review changes to mitigate risk.
• Coordination with Vertical Application Support Teams:
• Partner with application owners and support teams to understand system architecture, performance baselines, and critical business transactions.
• Process improvement:
• Optimize alerts, incident reductions, and reports to provide actionable insights.
• Automation and Scripting: This includes scripting using REXX.
• Develop automation scripts using REXX to avoid manual work.
• SQL and Data Analysis
• Use SQL to extract, analyze, and correlate data from monitoring platforms and application databases.
• Support root cause analysis and performance tuning through data-driven insights.
• Incident Response and Continuous Improvement: This includes managing incidents and changes effectively.
• Participate in incident triage and post-mortem analysis to identify observability gaps. This includes managing incidents and changes effectively
• Continuously refine monitoring strategies based on feedback and evolving application landscapes.
• Documentation and Knowledge Sharing:
• Maintain clear documentation of observability configurations, standards, and best practices.
• Conduct knowledge-sharing sessions with support teams to promote observability and maturity.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.