• Provide Tier 1 HR Shared Services support for US and Canada employees in a night shift environment, ensuring accurate and timely handling of inquiries.

• Manage administrative and clerical HR tasks, including triaging cases and resolving employee concerns across the full employee lifecycle.

• Support Talent Administration processes such as interview scheduling, candidate management, and requisition coordination.

• Deliver high-quality customer service via phone, email, and chat while meeting SLAs and KPIs.

• Collaborate with HR Centers of Excellence and stakeholders, manage tickets effectively, and professionally de-escalate employee issues.

About You:

• Bachelor’s degree preferred with 2+ years of HR, shared services, or related experience handling confidential employee data.

• Willingness to work in a night shift and shifting schedule supporting global regions.

• Strong communication, customer service, and problem-solving skills with the ability to de-escalate concerns.

• Experience with HR systems (e.g., Workday, ServiceNow) and ability to manage high-volume workloads in a fast-paced environment.

• Highly organized, detail-oriented, and able to work independently with strong ownership, adaptability, and sense of urgency.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;

• Career development and a promote from within culture;

• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.