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Key Responsibilities

• Support and maintain user account information including rights, security, and systems groups. Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals.
• Upgrade or replace hardware and software systems.
• Report daily and hourly activities.
• Provide any remote tasks as needed by Members, guests, Bakers Bay, Starfish and Development Staff.
• Provide First point of contact for new ticket submissions and prioritize first call resolution.
• Observe and perform appropriate ticket escalation when necessary.

• Communicate effectively with Members, guests, Bakers Bay, Starfish and Development Staff, IT support technicians and l T Manager.
• Ensure assigned Maintenance Work Orders are updated daily.
• An ability to assess each Member / employee’s IT knowledge levels.
• Ability to deal with difficult people.
• Logical thinker. • Good analytical and problem-solving skills
• An in-depth understanding of the software and equipment of your member / employees.

QUALIFICATIONS & SKILLS:

• Associate degree or Professional Technical Training preferred.
• Possess a certificate for CompTIA A+ and Network+ or 4 years’ experience in a similar capacity.
• Familiar with M365, Microsoft Operating systems preferred.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.
• Accurate record keeping.
• Testing and fixing faulty equipment.
• Be able to work on his/her own initiative.
• Microsoft operating system and office suit knowledge.
• Demonstrate practical knowledge and problem-solving abilities.
• Understanding of wireless technologies and protocols.
• Working understanding of CCTV and Audio systems.
• Ability to lift, push and/or pull up to 50lbs.

Additional Requirements
• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, and a shift greater than eight (8) hours in length.

About Us


Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.