Job Overview:

We are looking for a motivated and detail-oriented IT Business Analyst to join our dynamic team. The ideal candidate will play a pivotal role in supporting ECommerce projects by gathering and analyzing requirements, collaborating with technical teams, and ensuring the successful implementation of ECommerce solutions. You will also provide application support, ensure system stability, and contribute to UI/UX enhancements for our ECommerce platforms. This position requires strong analytical skills, excellent communication abilities, and a proactive approach to managing tasks and responsibilities.

Job Responsibilities:

1. ECommerce Projects and Change Requests

• Actively participate in ECommerce related change requests and projects
• Assist in gathering and analyzing end-user requirements to ensure alignment with business needs
• Work with project stakeholders to perform system analysis, design, troubleshooting, and testing
• Manage and track the overall development work and schedule
• Monitor change request/project status and prepare project status report for the IT project team lead

2. Application Support and Maintenance

• Provide application support in post-implementation and maintenance support for existing systems
• Provide application support after implementation to ensure system stability and resolve user issues
• Assist in the maintenance and support of existing ECommerce systems and their integration with customer engagement and marketing messaging systems, and data platforms

3. UI/UX

• Responsible for the design of the appearance and performance of pages on Ecommerce websites, including UX and UI, functionalities, maintenance, housekeeping, and developments
• Work directly with designers and project managers for the implementation of designs
• Work with backend developers for integration between frontend and backend systems
• Write reusable and efficient code
• Assist/support in the development and maintenance of marketing content
• Ensure websites are cross-browser compatible
• Provide input on design and technical issues
• Assist with various duties related to the project and tasks assigned by supervisor

Requirements:

• Diploma or Degree in Computer Science, IT, or equivalent
• Minimum 2 years of relevant working experience
• Knowledge of ECommerce application development is preferred
• Strong analytical skills with the ability to gather, analyze, and interpret requirements
• Ability to work independently and collaboratively in a team environment
• Experience in CMS systems like ContentStack, Salesforce CMS, Salesforce Commerce Cloud, etc
• Experience in HTML5, CSS3, JavaScript, jQuery, JSON, AJAX, XML, and cross-browser techniques
• Experience in Adobe Photoshop, Dreamweaver, or other prototyping tools
• Familiar with working with APIs in application development
• Familiar with Agile and Scrum methodologies
• Deep understanding and experience with web and internet standards
• Working knowledge of image optimization and SEO is advantageous