At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

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Job Description:

• Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo
• Maintain Operational Excellence
• Execute end‑to‑end Collections and Dispute processing for a high‑volume, low‑value customer portfolios.
• Perform collections reminders, follow‑ups, and dunning activities in line with defined playbooks and working instructions.
• Monitor overdue balances, payment trends, and customer responses through dashboards and reports.
• Reconcile incoming payments in a timely manner and identify basic disputes for appropriate handling or escalation.
• Deliver and track performance against assigned metrics.
• Perform financial closing activities.
• Utilize AR systems and automation tools to execute collections activities efficiently and consistently.
• Identify recurring process or system issues and support and/or initiate continuous improvements.
• Handle routine customer inquiries related to invoices, payments, and disputes.
• Escalate exceptions, system constraints, or non‑standard scenarios in accordance with defined escalation guidelines.
• Ensure timely and accurate handoff of cases requiring higher‑touch or specialized intervention.
• Coordinate with Commercial, Customer Service, Supply Chain, and other stakeholders to remove payment barriers.
• Align dispute and collections activities with past‑due timelines and cash recovery priorities.
• Execute all collections activities in compliance with internal controls, policies, and audit requirements, including WWP, ICH, DTP, and other applicable standards.
• Maintain accurate and complete documentation of collections actions and customer interactions in systems of record.

Required Skills:

Preferred Skills: