Collection Operations & Verification:

Assist in identifying payment discrepancies by verifying payment records and supporting evidence (receipts, bank transfer references, cheque details), escalating complex cases to the Senior Analyst.

Conduct daily outbound calls to retail outlets to verify invoice receipts, confirm payment statuses, and gently remind owners of upcoming or overdue balances.

Record Keeping & Audit Trail:

Maintain daily call logs by recording customer feedback, payment commitments, and supporting documentation accurately in the tracking system.

Assist in drafting, formatting, printing, and issuing standard payment reminder notices and collection letters per scheduled timelines.

Reporting & Process Improvement:

Assist the Senior Analyst in updating weekly aging reports and compiling key collection summary metrics.

Contribute frontline observations from call logs to help improve daily call templates, scripts, and customer communication workflows.

Assist in documenting routine operational steps and updating Standard Operating Procedure (SOP) files.

End-of-Term Project:

Complete an end-of-term project (e.g., an analysis of late-payment patterns from call logs with recommendations, presented to the team).

Perform other Finance Ops-related administrative duties and projects as assigned.

Primary tools used: Google Sheets and Google Apps Script.

Note: Full guidance and training on these tools and workflows will be provided!

Currently pursuing a Diploma, Bachelor’s Degree, or Associate Degree in Finance, Accounting, Business Administration, or a related field.

Basic proficiency in Microsoft Excel or Google Sheets for simple data entry, sorting, and updating lists (openness to learning Google Apps Script with training provided).

Comfortable making phone calls with good verbal communication skills in Bahasa Malaysia and English to converse with internal and external stakeholders.

High attention to detail with good organizational skills to ensure accurate record-keeping and payment tracking.

Proactive, persistent, and comfortable working in a fast-paced environment.

Able to work independently while collaborating closely as part of the Finance Ops team.

Positive attitude, willingness to learn, and eagerness to gain hands-on finance experience.

Demonstrates a strong sense of confidentiality and responsibility when handling sensitive financial information, including customer balances, payment records, and supporting documents.