Integrated Solutions Service Tech 3 na Johnson Controls · Bangalore-Karnataka-India

Sobre esta vaga de Integrated Solutions Service Tech 3 na Johnson Controls

Johnson Controls · Presencial · Bangalore-Karnataka-India

Job Summary

We are seeking an experienced and result-oriented Assistant Manager - Service (HVAC) to lead service operations, manage field service teams, and ensure customer satisfaction across HVAC systems and solutions. The incumbent will be responsible for service delivery, maintenance operations, customer relationship management, team development, and achieving operational targets.

Key Responsibilities

Manage day-to-day HVAC service operations, including preventive maintenance, breakdown support, and AMC execution.
Lead and supervise a team of service engineers and technicians to ensure timely resolution of customer issues.
Monitor service KPIs, response time, service quality, and customer satisfaction metrics.
Ensure compliance with safety standards, company policies, and industry regulations.
Drive service revenue growth through AMC renewals, modernization opportunities, and spare parts sales.
Coordinate with customers, vendors, and internal stakeholders for seamless service delivery.
Review technical reports, service documentation, and maintenance schedules.
Support customer escalations and provide effective technical solutions.
Ensure optimum utilization of manpower, tools, and resources.
Conduct performance reviews, training, and development activities for team members.
Prepare and present operational reports, forecasts, and service performance dashboards.

Required Qualifications

Bachelor's Degree/Diploma in Mechanical Engineering, Electrical Engineering, or related field.
8-12 years of experience in HVAC service operations, maintenance, or project execution.
Strong knowledge of Chillers, AHUs, VRF/VRV Systems, Package Units, and HVAC Controls.
Experience in handling customer relationships and service teams.
Good understanding of AMC management and service contract execution.
Strong leadership, communication, and problem-solving skills.
Proficiency in MS Office and ERP/Service Management tools.

Preferred Skills

Team management and stakeholder handling.
Technical troubleshooting of HVAC and chiller systems.
Customer-centric approach and commercial acumen.
Planning, scheduling, and resource management.
Strong analytical and reporting skills.

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Sobre a Johnson Controls

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intense

Sobre esta vaga de Integrated Solutions Service Tech 3 na Johnson Controls

Job Summary

Key Responsibilities

Manage day-to-day HVAC service operations, including preventive maintenance, breakdown support, and AMC execution.

Lead and supervise a team of service engineers and technicians to ensure timely resolution of customer issues.

Monitor service KPIs, response time, service quality, and customer satisfaction metrics.

Ensure compliance with safety standards, company policies, and industry regulations.

Drive service revenue growth through AMC renewals, modernization opportunities, and spare parts sales.

Coordinate with customers, vendors, and internal stakeholders for seamless service delivery.

Review technical reports, service documentation, and maintenance schedules.

Support customer escalations and provide effective technical solutions.

Ensure optimum utilization of manpower, tools, and resources.

Conduct performance reviews, training, and development activities for team members.

Prepare and present operational reports, forecasts, and service performance dashboards.

Required Qualifications

Bachelor's Degree/Diploma in Mechanical Engineering, Electrical Engineering, or related field.

8-12 years of experience in HVAC service operations, maintenance, or project execution.

Strong knowledge of Chillers, AHUs, VRF/VRV Systems, Package Units, and HVAC Controls.

Experience in handling customer relationships and service teams.

Good understanding of AMC management and service contract execution.

Strong leadership, communication, and problem-solving skills.

Proficiency in MS Office and ERP/Service Management tools.

Preferred Skills

Team management and stakeholder handling.

Technical troubleshooting of HVAC and chiller systems.

Customer-centric approach and commercial acumen.

Planning, scheduling, and resource management.

Strong analytical and reporting skills.

Sobre a Johnson Controls

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