Purpose of the role 

The role holder coordinates infrastructure and cloud operational activity, acting as the administrative and commercial hub between infrastructure teams, data-centre operations and customer-facing stakeholders. They own the processes that keep infrastructure spend, supplier relationships, hardware lifecycle and licensing compliance under control, while supporting other project work. 

Scope 

• Coordination of infrastructure and cloud operational activity across infrastructure teams, data-centre operations and customer-facing stakeholders. 

• Ownership of the processes governing infrastructure spend, supplier relationships, hardware lifecycle and licensing compliance. 

• Support for customer project activities. 

• Project administration in JSM for Infrastructure and Cloud Operations 

Key responsibilities 

• Coordinate project activity, planning, scheduling, execution, and outcome reporting with relevant teams and stakeholders. 

• Track migration and transformation projects, monitoring progress and commitments against delivery timelines. 

Skills, knowledge & experience 

Essential 

• Experience in IT infrastructure or cloud operations administration/coordination. 

• Familiarity with Jira Service Management (JSM) or equivalent ITSM tooling. 

• Experience with procurement, PO coding and invoicing processes. 

• Working knowledge of commercial reporting 

• Strong organisational and communication skills, coordinating across technical, customer-facing and commercial teams, and across time zones with UK-based colleagues.