Job Requirements

Key Responsibilities

System Administration and Configuration

• Administer Dayforce across enabled modules, including Core HR, Payroll, Workforce Management, Benefits, Recruiting and Talent.
• Configure and maintain workflows, business rules, forms, organizational structures and reference data.
• Translate approved business requirements into system changes, considering regional needs and global consistency.
• Maintain configuration documentation and operating procedures.

User Support and Issue Resolution

• Investigate and resolve system issues escalated by HR Services, Payroll and other support teams.
• Troubleshoot configuration, access and data issues, coordinating with IT, Dayforce and external partners as needed.
• Track support requests, communicate progress and identify recurring issues that require a lasting fix.
• Create practical guidance that helps users complete tasks and reduces repeat questions.

Security and Data Quality

• Maintain user roles and access permissions in line with approved security requirements.
• Support access reviews and audits, documenting changes and resolving identified issues.
• Monitor data quality and coordinate corrections with the appropriate owners.
• Handle employee information securely and follow company data protection requirements.

Testing, Releases and Improvements

• Review Dayforce releases and assess their impact on existing processes and configuration.
• Prepare and execute tests for configuration changes, new features and system updates.
• Coordinate user acceptance testing with functional owners and document results.
• Follow change control procedures and support approved deployments.
• Identify opportunities to simplify processes, reduce manual work and improve self-service.

Reporting and Integrations

• Create and maintain operational reports, dashboards and scheduled reporting.
• Help users understand reporting definitions and resolve data discrepancies.
• Monitor integration outcomes and investigate failures with technical owners.
• Support data imports, exports and reconciliation activities.

Implementation and Operational Readiness

• Support configuration validation, data conversion checks and end-to-end testing.
• Document system administration procedures and participate in knowledge transfer from implementation partners.
• Support cutover, go-live and hypercare activities.
• Help establish a sustainable support model with clear ownership and escalation routes.

Required Qualifications

• Three or more years of HRIS administration or related systems experience, including hands-on Dayforce administration or configuration.
• Working knowledge of Dayforce Core HR and at least one additional module, such as Payroll, Workforce Management, Benefits or Recruiting.
• Experience configuring workflows, business rules, security roles and reports.
• Experience troubleshooting system issues, validating data and testing configuration changes.
• Strong analytical skills and attention to detail.
• Ability to explain technical issues clearly to business users.
• Ability to manage competing priorities and collaborate across regions and time zones.
• Bachelor’s degree in information systems, human resources, business or a related field, or equivalent practical experience.

Preferred Qualifications

• Experience supporting a global organization or manufacturing environment.
• Participation in a Dayforce implementation or transition to ongoing support.
• Familiarity with payroll and timekeeping processes in the US, UK or Canada.
• Experience with integration monitoring, data migration and reconciliation.
• Dayforce training or relevant certifications.
• Experience supporting a transition from Workday to Dayforce.

Measures of Success

• System issues are resolved promptly, with fewer recurring problems.
• Configuration changes are tested, documented and delivered accurately.
• Employee data and access permissions remain reliable.
• Releases and updates are introduced with minimal disruption.
• Employees, managers and HR teams can complete routine tasks with less manual support.