Sobre esta vaga de Guest Service Officer na Four Seasons
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
The 123-room Four Seasons Hotel Kyoto is the company’s second destination in Japan, in the city’s historic Higashiyama-ku district, close to the Kyoto National Museum and myriad heritage sites such as the Toyokuni Shrine and Kiyomizu Temple. Local artists are featured throughout the traditionally-inspired modern décor characterised by an understated Japanese aesthetic. The Hotel has a spa and fitness centre with a pool, and four food and beverage concepts. There are also be 57 Four Seasons Private Residences.About Four Seasons Hotel Kyoto
The 180-key Four Seasons Hotel Kyoto is the company’s second destination in Japan, in the city’s historic Higashiyama-ku district, close to the Kyoto National Museum and myriad heritage sites such as the Toyokuni Shrine and Kiyomizu Temple. Local artists are featured throughout the traditionally-inspired modern décor characterised by an understated Japanese aesthetic. The Hotel has a spa and fitness centre with a pool, and four food and beverage concepts. There are also be 57 Four Seasons Private Residences.
About the role
The Four Seasons Hotel Kyoto is looking for a Guest Services Officer. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Rooms Division, the Guest Services Officer works across disciplines to deliver an exceptional experience.
Successful candidates must possess legal work authorization for Japan.
What you will do
Main objective is to ensure our guests are well looked after from the start. Assists guest with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, transports guest and hotel packages and parcels.
What you bring
• Valid Japanese driver's license (or equivalent) with a safe driving record
• Previous experience in hospitality, guest services, hotel operations, or a customer-facing role preferred
• Strong passion for delivering exceptional guest service with a professional and positive attitude
• Ability to handle luggage and perform physical tasks, with flexibility to work shifts, weekends, and public holidays
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
Full-time (40hours/week), 120days off annually, AM/PM/Overnight shifts
フォーシーズンズホテル京都について
全180室を擁するフォーシーズンズホテル京都は、日本におけるフォーシーズンズの2軒目のホテルとして、京都市東山区の歴史と文化が息づくエリアに位置しています。京都国立博物館をはじめ、豊国神社や清水寺など数多くの歴史的名所にほど近いロケーションを誇ります。
館内は、日本の美意識を取り入れた洗練されたモダンデザインで統一されており、伝統にインスピレーションを得た空間の随所に地元アーティストによる作品が展示されています。
また、ホテル内にはプールを備えたスパ＆フィットネスセンターをはじめ、4つの料飲施設を展開しています。さらに、57戸のフォーシーズンズ プライベートレジデンス京都を併設し、国内外のお客様にラグジュアリーな滞在体験を提供しています。
募集職種
フォーシーズンズホテル京都では、ゲストサービスオフィサーを募集しています。ホスピタリティへの情熱を持ち、ホテル運営に関する知識と優れたサービスマインドをお持ちの方を歓迎します。客室部門（Rooms Division）の一員として、さまざまな部署と連携しながら、お客様へ卓越した体験を提供していただきます。
※応募には日本での就労資格が必要です。
主な業務内容
ご到着からご出発まで、お客様に快適でスムーズな滞在体験を提供することが主な役割です。
• チェックイン・チェックアウト時の手荷物の運搬補助
• 客室へのお届け物および回収業務
• お客様のお荷物やホテル内の荷物、宅配便等の運搬
• 館内外でのお客様対応およびご案内
• 他部署と連携しながら質の高いサービスを提供
応募資格
• 英語および日本語で円滑なコミュニケーションができる方
• 有効な普通自動車運転免許をお持ちの方（日本国内で有効なもの）
• ホテル、ゲストサービス、接客業などの実務経験をお持ちの方歓迎
• ホスピタリティ精神を持ち、前向きでプロフェッショナルな対応ができる方
• 手荷物の運搬などの身体を動かす業務に対応でき、シフト勤務（土日祝日含む）が可能な方
待遇・福利厚生
• 競争力のある給与および充実した福利厚生制度
• 充実した研修・キャリア開発プログラム
• 世界中のフォーシーズンズホテルで利用できる従業員宿泊割引制度
• 制服のクリーニングサービス（無料）
• 従業員食堂での食事提供（無料）
勤務時間
• 週40時間勤務（フルタイム）
• 年間休日120日
• 早番・遅番・夜勤を含むシフト制勤務
