Job Description:

Business Overview

Rakuten Group provides more than 70 services across a wide range of fields, both in Japan and internationally, including internet services such as e-commerce, travel, and digital content; fintech services including credit cards, banking, securities, electronic money, and smartphone payment apps; mobile carrier services; and professional sports. By organically connecting these services through a membership centered on Rakuten members, the Group has formed its unique "Rakuten Ecosystem."

*Learn more about Rakuten's businesses in numbers:
https://corp.rakuten.co.jp/careers/services/

Department Overview

The mission of the Strategic Business Compliance Support Department is to establish and strengthen Group-wide governance, risk management, and compliance frameworks that support the sustainable growth of Rakuten Mobile Group companies.
The Department promotes sound business operations based on applicable laws and internal regulations, and leads the enhancement of compliance standards across the Group by implementing effective measures to address an increasingly complex risk environment.

In this position, as a candidate for a managerial role leading the Rakuten Mobile Group’s governance and compliance framework, you will not only carry out day-to-day operations but also manage the team, develop strategies, and take the lead in negotiations with senior management and the heads of each business division. In a complex risk environment, you will serve as a bridge between the front lines and senior management, playing a critical role in supporting decision-making.

Governance & Risk Management
You will be responsible for building governance frameworks for Group companies, identifying and assessing risks, developing response policies, and monitoring management status.

Compliance Promotion
You will be responsible for researching and reviewing applicable laws, guidelines, and internal regulations; organizing compliance issues; coordinating with relevant departments; and tracking the status of required actions.

In addition to the above, you will be responsible for planning, executing, and managing training and educational content for team members.

Position:

Why We Hire

This position is responsible for driving the development and operation of governance, risk management, incident response, and compliance frameworks across Rakuten Mobile Group companies.
The role works closely with group companies and business departments to review applicable laws, guidelines, and internal rules, identify and organize compliance issues, consider response policies, coordinate with relevant stakeholders, and track the status of required actions.

Once you join the company, we expect you to play a key role in leading efforts to improve compliance standards across the entire Rakuten Mobile Group.

Highlights
- Why Join Our Organization
Rakuten Mobile Group's compliance function is in a growth phase of building and strengthening its foundations. Your work will directly contribute to raising governance standards across the entire Group.

- Skills & Career Path
This is a highly influential role in which you will help rebuild the Rakuten Mobile Group’s compliance framework during a period of transformation. Working closely with senior management, you will lead efforts to foster a culture of governance across the entire group. In addition to developing advanced expertise in the GRC field, you will hone your business management skills, change management skills, and stakeholder management skills within a large corporate group.

Position Details

- Compliance support for Rakuten Mobile Group companies
- Planning and operation of governance, risk, incident, and compliance frameworks
- Research and review of applicable laws, guidelines, and internal regulations, and translating them into practical operations
- Planning and improvement of compliance and risk management initiatives
- Fact-finding upon incident occurrence, coordination with relevant departments(Sales, Base Station Operations, Procurement, etc.), and tracking progress on recurrence prevention measures
- Administration of key governance meetings, maintenance of management logs and reports, and reporting to senior management

- Team Management (managing team members’ work progress, development, and evaluation, as well as optimizing organizational operations)
- Strategic Risk Management (formulating compliance strategies that take business challenges into account and creating medium- to long-term roadmaps)
- Executive Communication (Reporting at management meetings and key committees, as well as providing recommendations and advisory services to senior management regarding risk issues)
- Cross-Functional Coordination (Leading projects that span multiple business units, and coordinating interests and building consensus across departments)

Work Environment

Team Structure
- Team Size: Approximately 15 members (Strategic Business Compliance Support Department; approximately 5 members per team)
- Age Range: Primarily 20s-40s
- New Grad to Mid-Career Ratio: Approximately 1:4

Background of Mid-Career Hires
Professionals who built experience in compliance and risk management at a company before joining Rakuten, now responsible for multiple group companies and working on governance framework development.

Career Path Example
In the future, we expect you to advance to a leadership role that drives improvements in compliance standards across the entire Rakuten Mobile Group. You’ll have the opportunity to broaden your knowledge across various fields—including GRC, legal affairs, and intellectual property—while also pursuing a career in management.

Post-Hire Support System
After you’ve gone through a series of training sessions to familiarize yourself with how we conduct business here, you’ll lead the team as a manager.

Mandatory Qualifications:

- Some practical experience in the areas of compliance, legal affairs, risk management, or internal controls

- Experience managing organizations or teams (2 years or more) *Organization size is not a factor

Desired Qualifications:
- Knowledge of the telecommunications business
- Experience working in English

Other Information:

Additional information on Location

Rakuten Crimson House
1-14-1 Tamagawa, Setagaya-ku, Tokyo

Related Pages
- Employee Benefits: https://global.rakuten.com/corp/careers/benefit/

- Employee Conditions: https://global.rakuten.com/corp/careers/information/

- Culture: https://global.rakuten.com/corp/careers/culture/

#corporate #legal #IP #audit #operationdiv

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