Job Description Summary

Job Description

Key Responsibilities

• Technical Troubleshooting & Resolution: Manage a high-complexity caseload, providing rapid, accurate, and practical troubleshooting guidance to resolve customer concerns. Ensure all technical recommendations are sound, safe, and aligned with fleet reliability standards.
• Architectural & System Analysis: Leverage deep knowledge of turbine subsystem behavior to evaluate performance issues. Conduct comprehensive technical reviews of cases to ensure solutions consider holistic system interactions.
• Root Cause Analysis (T&Ts initiation & RCA): Perform and lead technical investigations into recurring fleet issues. Identify systemic failure patterns, conduct root cause analyses, and develop technical solutions that address underlying performance degradation.
• Proactive Fleet Improvement: Analyze fleet data to identify trends in performance and reliability. Proactively develop technical strategies or design improvements to prevent recurring issues and enhance long-term turbine availability.
• Cross-Functional Technical Collaboration: Act as a technical bridge between site operations, product engineering, and services teams. Provide expert technical counsel to internal stakeholders to resolve multi-disciplinary challenges.
• Technical Excellence & Mentorship: Maintain a high standard of technical documentation and communication. Provide informal guidance and technical mentorship to peer engineers to elevate the overall quality and efficiency of the team’s troubleshooting efforts.
• Drive a world class product quality culture. Ensure timely resolution of quality/performance issues and ensure operating mechanisms close the feedback loop

Required Qualifications

• Bachelor’s degree in Mechanical Engineering or a related discipline.
• High level expertise and knowledge (5+ years of professional) and experience in Gear Boxes, mechanical engineering, turbine systems, fleet support, or services engineering.
• Expert-level understanding of turbine subsystem behavior, performance monitoring, and advanced troubleshooting methods.
• Demonstrated ability to perform detailed T&Ts (Trend&Improvement) 8Ds for root cause analysis (RCA) and convert technical data into actionable engineering solutions.
• Proven ability to manage multiple complex technical issues independently in a fast-paced, high-stakes environment.
• Strong analytical skills with the ability to synthesize data-driven insights into engineering recommendations.
• Excellent technical communication skills; ability to explain complex mechanical phenomena to internal stakeholders and customers.

Preferred Qualifications

• Advanced degree in Mechanical Engineering or a related technical field.
• Hands-on experience with gas turbine fleet operations or field service engineering.
• Proficiency in reliability engineering methodologies and fleet performance analytics.
• Experience in documenting technical standards, troubleshooting playbooks, or engineering best practices.
• Continuous improvement mind-set and team work spirit
• Capacity to climb wind turbines
• Able to travel >15% time

Additional Information