Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The duties of the position are focused on development and support of Sabre scripting (Sabre Scribe) and Sabre Red App functions.

In this role, you’ll collaborate with internal teams to plan, develop and maintain applications used by Travel Consultants to process PNRs.

Additionally, you will provide day-to-day support by answering questions and troubleshooting issues.

What You'll Do

• Create new and update existing tools (Sabre scripts and Sabre Red apps) as assigned by department management
• Convert legacy Sabre Scribe code into modern Sabre Red apps written in TypeScript, ensuring functional parity and improved performance
• Design and implement API integrations to enhance Sabre Red App functionality and streamline PNR process workflows
• Use available, pre-approved AI tools to enhance code quality, accelerate development cycles, and improve problem-solving
• Research and respond to support requests from internal customers (support tickets and change requests)
• Coordinate implementation and testing of new customers while working with applicable stakeholder teams
• Thoroughly test and document application functionality to ensure high-quality performance and maintainability
• Manage product support for cases including product breakdowns, defects, and troubleshooting
• Maintain a strong understanding of all applicable tools and Travel Consultant workflows
• Monitor and advise management of potential roadblocks and technical challenges

What We're Looking For

• 5+ years of experience in the travel industry, preferably in a travel agency or corporate travel management company
• 2+ years of experience developing and maintaining GDS scripts or applications: Sabre Scribe and/or Sabre Red apps (TypeScript) experience required
• 3+ years of hands-on experience using GDS systems, specifically Sabre
• Strong proficiency in TypeScript and JavaScript for modern web application development
• Extensive experience with corporate travel operational reservation workflows and procedures
• Strong prioritization, time management, decision-making, and creative problem-solving skills
• Excellent written and verbal English communication skills
• Flexibility to work at least half of a scheduled shift to coincide with US business hours (Central time zone)

Preferred additional qualifications:

• Experience using AI-assisted development tools (e.g., GitHub Copilot, ChatGPT, Claude) to enhance code quality, accelerate development cycles, and improve problem-solving
• Experience converting or modernizing legacy travel systems
• Proficiency in Microsoft Outlook, Word, Excel
• Experience using issue-tracking tools (e.g.,Jira, FreshService, etc.)
• Knowledge of REST APIs and system integrations
• Experience with other GDS platforms (TravelPort, Amadeus)

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

This role is for CWT, a member of the American Express Global Business Travel family of companies.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!