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Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Software Engineer to join the Enterprise Technology & Operation's Digital team. This position will be Full-Time and Remote. Due to contractual requirements associated with this role, this position does not offer work authorization sponsorship now or in the future.

What You’ll Do

• Design, develop, and test robust applications for the Chat Platform. Write clean, scalable code in TypeScript, Node.js, and Python adhering to established coding standards and performing code reviews
• Design, build, and maintain real-time chat features using WebSockets. Develop, integrate, and support SDKs for Web, iOS, and Android to ensure seamless omnichannel messaging experiences
• Assist in supporting the Chat Platform. Build and maintain system integrations across various enterprise channels and backend services
• Utilize Dialogflow CX, GECX, and AI technologies to build intelligent conversational flows, integrating advanced AI capabilities into the broader platform architecture
• Proactively diagnose, troubleshoot, and resolve complex technical issues independently across the full stack—from backend Node.js services and WebSockets down to client SDKs
• Actively participate in all scrum ceremonies, sprint planning, task estimation, and execution within Jira, digital.ai Agility, or RTC. Communicate issues and blockers to the Scrum Master in a timely manner
• Apply software development best practices including source control management, unit testing, build processes, and operations. Mentor or guide junior team members as needed

What You’ll Need

Required

• Bachelor's Degree in Computer Science, Information Technology, or a closely related discipline
• 3+ years of professional experience in software development, including design and analysis of algorithms, data structures, and design patterns

Preferred

• Strong proficiency in TypeScript, Node.js, and Python
• Hands-on experience with Google Cloud Platform (GCP)
• Experience implementing and maintaining Dialogflow CX / GECX / AI solutions
• Experience integrating, supporting, or consuming SDKs for Web, iOS, and Android
• Experience with system integrations, web services technologies (REST, HTTPS, JSON), WebSockets, and NoSQL/SQL databases.
• Strong track record of independent troubleshooting and supporting production-grade, consumer-facing applications
• Experience working within Agile/Scrum development methodologies

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
• Must be able to communicate with customers/team members over the phone and in person
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• #LI-AS1

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.