Support role for Customer Service, includes liasing with customers on delivery of goods and answering customer queries

Typical titles include; Customer Service Support/Assistant/Coordinator/Clerk

Key Responsibilities:

• Documentation: Maintain accurate records of daily inbound and outbound tally sheet, pick slip and local charges invoice.
• Collaboration: Work closely with operation team and any other related stakeholders to ensure customer needs are met efficiently.

Specifically:

• OUTBOUND - Receive PICK SLIP, update in tracking file, Create order via HJ, Updated pick slip, Return pick slip / Shipped order via Kober
• INBOUND - Prepare Import Document/tally sheet, Tracking Update, Release container and local charges payment
• Book Truck, Request customs document & permit - check CIPL, Prepare & print CIPL, gate pass, customs document & permit
• Scan bar code for each item number per SKU level for WMS receiving

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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