Moneycare Financial Counsellor (Problem Gambling)

Maroochydore | Full-Time | SCHADS Level 5 (Level 4 considered for unaccredited Financial Counsellors)

Why this role matters

Moneycare is The Salvation Army’s (Salvos) national financial counselling and financial capability program which seeks to alleviate hardship and build long term resilience. The Salvos understands that everyone’s financial situation is different. Our evidence-based methods are professional, caring and have a holistic impact on the lives of those who come to us seeking assistance.

Help People Reclaim Their Financial Future

Are you a passionate Financial Counsellor who wants to make a meaningful difference in people's lives?

The Salvation Army's Moneycare team is looking for a compassionate and skilled professional to support individuals and families experiencing financial hardship, particularly where problem gambling has impacted financial wellbeing, relationships and mental health.

This is an opportunity to be part of a respected community service that empowers people to overcome financial crisis, build resilience and regain control of their future.

About the Role

As a Moneycare Financial Counsellor (Problem Gambling), you'll provide specialist financial counselling, advocacy and case management services to people experiencing financial hardship and gambling-related financial challenges.

Working from our Maroochydore site, you'll support clients to address immediate financial pressures while helping them build long-term financial capability and wellbeing. You'll take a holistic, person-centred approach, working alongside individuals to develop practical solutions, navigate complex financial situations and connect with broader support services.

Role and responsibilities

Supporting Clients Through Financial Hardship

• Deliver high-quality financial counselling and case management services.
• Assist clients impacted by gambling-related debt, financial stress and hardship.
• Develop tailored action plans that promote financial stability and recovery.
• Advocate with creditors, financial institutions and service providers on behalf of clients.
• Support clients to access relevant community and support services.

Building Strong Client Relationships

• Create respectful, trusting relationships that encourage self-determination and positive change.
• Undertake ongoing assessments and collaboratively review progress toward goals.
• Deliver services using a holistic, strengths-based approach focused on long-term outcomes.

Community Education & Prevention

• Facilitate financial literacy and financial capability workshops.
• Support community engagement activities that promote informed financial decision-making.
• Help individuals and families develop greater financial resilience and confidence.

Quality, Reporting & Compliance

• Maintain accurate case notes and client records using SAMIS.
• Contribute to funding and organisational reporting requirements.
• Identify risks, service gaps and opportunities for continuous improvement.
• Participate in professional development, reflective practice and self-care activities.

Essential Qualifications

Level 5

• Diploma of Financial counselling
• Accredited member of a recognised state-based Financial Counselling Association.
• Problem Gambling Skillset Accreditation or willingness to obtain as soon as possible

Level 4

• Diploma of Financial Counselling.
• Working towards accreditation with a recognised Financial Counselling Association.
• Problem Gambling Skillset Accreditation or willingness to obtain as soon as possible

• Excellent advocacy, communication and relationship-building skills.
• Ability to manage complex caseloads while delivering person-centred support.
• Strong administration and case documentation skills.

• Current Working with Children Check.

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: 

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

How to apply

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role.  Together we can build a brighter future.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration