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Job Description

Job Description

Experience the power of a game-changing career 

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  

If you’re looking to grow and be inspired, as a Fashion Support Consultant (On-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.  

Career growth and personal development  

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. 

What you will do in this role  

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.  

As a Fashion Support Consultant on our team, you will:  

- Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demands 
- Log call details onto call management systems and provide response and resolution within SLA
 - Maintain service and product knowledge and expertise associated with applications specific to individual customers 
- Ensure contractual SLA is maintained 

Concentrix is a great match if you:  

- Are proficient or bilingual in French and advanced in English 

- Have good disposition to work in a customer service environment 

- Have customer care skills – ability to listen to and understand the customers’ need 

- Can take ownership of, and progress calls to resolution or to escalate call to resolution 

It will be a plus if you have: 

- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration 

What’s in it for you  

- Full-time 39 hours/week temporary contract: Monday to Friday from 09:00 to 18.00

- Salary 19623,94 euros gross/year + up to 2,000 euros gross/year in bonus  

- Excellent office location in Barcelona

- Full paid training on the company and the project you'll be working on  

- Career development programs, specialized courses    

Experience the best version of you!  

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.  

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”  

Concentrix is an equal opportunity employer  

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.  

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