FASHION ADVISOR - TEMPORARY CONTRACT

Location: Panamá, Fashion Boutique Multiplaza

Reports to: Fashion Boutique Supervisor

Contract: Full-time and temporary contract position

YOUR ROLE @CHANEL

Achieve sales goals complying with the guidelines of outstanding customer service, after-sales services, and merchandising, always supporting store management. 

WHAT IMPACT YOU CAN CREATE AT CHANEL

• Optimize the client experience through providing clients with prompt, professional, warm and courteous service
• Build genuine relationships with clients through thoughtful and consistent outreach
• Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations
• Take in repairs and maintain consistent follow up with clients regarding repairs and alterations
• Execute day-to-day operations of store opening and closing
• Ensure that merchandising and cleanliness are followed.
• Organization of warehouses and wrapping areas.
• Process sales transactions handling all methods of paying
• Wrapping
• Help on inventory and stock controls.
• Daily review of reservations and follow up with clients
• Keep communication channels with clients updated regarding new collections arrival, birthdays and after sales service.
• Support in the reception of merchandise and labeling.
• Process clients complains and after-sales service follow up.
• Ensure clients database is up to date.

YOU ARE ENERGIZED BY

• The history and heritage of The House of CHANEL.
• People leadership and development.
• Fostering a meaningful client experience centered around inclusion and connection.
• Building collaborative partnerships and relationships.
• Being truly service minded.
• Utilizing your fashion expertise to inspire others.
• Work effectively and efficiently within the team, sharing ideas and contributing to a positive morale.

WHAT YOU WILL BRING TO THE ROLE

• Candidate must be fluent both in English and Spanish.
• Adaptability to flexible shifts (AM/PM) and availability of time to work on Sundays, holidays and night work when required.
• Bachelor’s degree in business, Sales or any other related field.
• Be able to work with deadlines, strong sense of detail, creative and innovative thinker, excellent communications skills, and strong decision-making skills.
• Strong client orientation
• Experience in the luxury retail market is a plus
• Ability to build solid relations with high-end customers
• Able to work independently as well as team player, problem-solving and good communicator
• Must be someone organized, resourceful, with a clear communication.

WHAT YOU WOULD GAIN FROM THIS EXPERIENCE

• Personal and professional growth.
• Be at the forefront of style.
• Contribute to the brand image of Chanel as the ultimate House of Luxury.
• Be part of a collaborative and inclusive team.
• Be passionate about Fashion and Styling.
• Develop strong, lasting relationships with clients.

WHAT YOU WILL LEARN / WHAT CHANEL CAN OFFER YOU

• Experience of client facing with good interpersonal skills.
• Strong project management skills with excellent attention to detail.
• Ability to manage and oversee multiple projects concurrently.
• Extensive knowledge about the brand and its history.

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.