POSITION SUMMARY: 

In accordance with the policies, procedures and standards of Melco Resorts Leisure (PHP) Corporation, the Executive Housekeeper, is responsible for the management of all guest rooms and public area cleaning, maintenance and waste management.

PRIMARY RESPONSIBILITIES:    

1.    Effective and efficient management of Guest Rooms and Floors Cleaning Programs in the assigned areas.  
2.    Manage the day to day operations of the department with the ability to maximize productivity and minimize operating costs.
3.    Coordinate all cleaning activities with relevant departments to achieve desired results with minimum disruption to the Hotels, Food and Beverage and Casino operations.
4.    Coordinate training programs for cleaning, fostering the career development of all team members
5.    Development and continuous improvement of Standard Operating and Emergency Procedures for all cleaning activities.
6.    Effective implementation and monitoring of Quality Assurance Program to ensure consistent cleaning standards are maintained throughout the hotel.
7.    Ensure adequate staffing levels are maintained for each shift rotation to meet the cleaning demands and maintain five-star service standards.
8.    Ensure all cleaning staff adheres to established policies and procedures.
9.    Ensure cleaning staff adhere to all security procedures and practices and follow grooming standards
10.    Manage waste recycling program including “selling” the message to the staff
11.    Actively participate in health and safety activities to ensure workplace hazards are minimised and the health and safety of all employees is ensured.  
12.    Ensure all cleaning machinery is maintained as per R & M Schedules to minimize the cost.
13.    Ensure all consumables and chemicals are ordered and available as required.
14.    Ensure pest control schedules are followed as per the contract and is effective.
15.    Recommend and/or execute management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.
16.    Performs other reasonable job duties assigned by immediate superior from time to time.

KEY PERFORMANCE INDICATORS:

1.    Responsible areas are cleaned and maintained in accordance with established standards
2.    Rooms and Public Area quality assurance inspections receive consistently strong ratings
3.    Recycling and environmental programs are followed, and positive results are achieved
4.    Policies and procedures are adhered to
5.    Duties and tasks are performed in a timely and accurately manner.

QUALIFICATIONS:

I.    Experience

5 – 7 years working experience in the cleaning industry at a management level out of which 2 years were worked in a five-star hotel or casino responsible for a medium to large work force (300 – 400)

II.    Education 

1.    Diploma or graduate diploma in related discipline
2.    Post graduate qualification in facility management or hospitality, an advantage

III.    Skills / Competencies 

1.    Advance knowledge in all cleaning methods.
2.    Computer skills necessary to perform administrative work related to operations.
3.    Fluent in both written and spoken English
4.    Ability to understand rooms and public area cleaning, logistic issues and the ability to implement effective solutions that meet the demands of a five-star 24/7 casino hotel operations.
5.    Ability to display a high commitment to improving customer service. 
6.    Motivates others to achieve business objectives and common goals. 
7.    Adopts and implements new approaches and practices to meet changing circumstances.
8.    Clearly understands the strategic Vision of the Company and how it impacts on the function of the business unit.
9.    Achieves agreed objectives and accepts accountability for results.

IV.    Other Attributes

1.    High energy team player
2.    Ability to work on flexible shift including overnight, weekends and holiday on rotation basis