JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.

JLL Work Dynamics serve an integral role in JLL’s commercial real estate businesses. We are a proven, trusted and long-term real estate service partner for 70+ global, regional, and local clients, and pride ourselves in delivering excellent facilities management services.

If you’re looking to step up your career in the field of Facilities Management, Customer Service, and Hospitality, JLL is the perfect professional home. With us, not only you’ll have a chance to work with the world’s leading businesses, but also make long-lasting professional connections and be inspired by the best. With our industry leading internal mobility policy and flexible career development program, we’re focused on opportunity and want to help you make the most of yours.

Achieve your ambitions - join us at JLL!

About the Client

American multinational technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. With high focus to create a workplace that is inclusive and reflects the diversity of the cities they serve—where everyone can be their authentic self, and where that authenticity is celebrated as a strength. By creating an environment where people from every background can thrive to make a better company - for employees and customers.

Responsibilities

職責

The candidate will be experienced in providing outstanding services in support of Engineering and Critical Environments Management (CEM), proactively monitoring and managing onsite Client account activities.  Effective in managing direct and indirect reports, you will guide individuals to support Client engineering requirements.  Part of a diverse and multi-talented team of Engineers, you will be a role model of integrity and accountability while maintaining a sense of fun in a fast-paced environment. Authenticity and a genuine desire to deliver professional, value-focused services exceeding Client expectations will drive your success.

MAJOR RESPONSIBILITIES

• Management of direct / indirect staff in the performance of onsite engineering services and related programs.
• Service delivery in accordance with a Service Level Agreement (SLA) between JLL and Client.
• Initiate and maintain a system to measure the quality of performance when needed.
• Preparation of internal / external engineering service reports when necessary.
• Develop and maintain Standard Operating Procedures (SOPs) for engineering services and critical environments.Compliance with all SOPs and related controls.
• Subject matter expert for critical environments and general building engineering services.
• Provide emergency / non-emergency response support for engineering related incidents, including incident reporting, status updates, trouble shooting, root cause analysis and resolution to Client satisfaction.
• Change agent responsible for driving engineering hard services initiatives and programs.

Critical Environment Management (CEM)

• Comply with regional standard for CEM incorporating Client and JLL and local statutory requirements.
• Ensure all staff and vendors employed in critical facilities are properly trained and accredited.Ensure strict adherence to all working policies and procedures.
• Initiate and/or participate in site reviews including maintenance standards, equipment replacement, security, change control, single points of failure, adherence to Tier classification and operational risk.
• Ensure completion of, and compliance with, audit processes.
• Support service delivery team on critical equipment maintenance and upkeep.
• Assess critical failures and determine preventative actions to make safe, identify, analyse, rectify and report on improvements.

Account Engineering

• Engineering operations and management of critical environments
• Implement the regional standard for engineering operations incorporating Client, JLL and local statutory requirements.
• Planned Preventive Maintenance (PPM) programs, maintenance and repair via vendor service contracts or JLL self-delivery.
• Review the maintenance/service scope of M&E Contractors to deliver quality work practices in line with manufacturer recommendations and JLL standards.
• Management and maintenance of as-built drawings and O&M manuals.
• Building power down management of required activities, schedule and related reporting.
• Implementation and management of Risk and Safety work practices to reduce any interruption to operations.
• Proactively address deficiencies where necessary, including development and training to on-site teams on engineering best practices.
• Implement international best practice and localized implementation.
• Innovation programs and processes that reduce engineering and utility related costs, increase productivity and result in savings.
• Support JLL Energy and Sustainability Service (ESS) strategies to achieve measurable improvements in energy consumption.
• Completion of Client engineering-related project works, including coordination with contractors/vendors.
• Provide 24/7 emergency call support and site attendance as required.
• Assist with continuous optimization, including processes, tools and documentation.
• Key Performance Indicators and Service Level Agreement targets established by the Client.

CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA

Experience

• University degree in mechanical / electrical engineering or other related engineering discipline.
• years plus experience in facilities management, critical engineering and/or building services.
• Excellent people skills and ability to interact with a wide range of client and vendor staff.
• Experience in CEM, continuous improvement initiatives, client communication and technical reports.

The person we need will be:

• Confident, clear and comfortable in communicating with Good presentation skills
• Self-motivated; confident & energetic
• Ability to work across multiple, matrix reporting environments and prioritize activities accordingly
• Ability to effectively deal with stressful situations
• Flexible – able to adapt to rapidly changing situations
• Strongly goal-oriented – able to focus on meeting all performance targets
• Team player – able to cooperate and work well with others to meet targets

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.