What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.  We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

" Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"

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Acts as a technical expert on complex and specialist subject(s). Supports management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional
and corporate goals. Supports or leads projects by applying area of expertise

Relevant Experience: : Four (4) years of work experience in employee/labor relations, or Four (4) years of experience in generalist role of which two (2) years in HR/Legal professional role

Education: Bachelor's degree or equivalent, in any discipline

Conduct secondary review and assessment of allegations received through various reporting channels, including Alert Line, Open Door, management referrals, and other intake sources.

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Evaluate whether allegations present a reasonable basis for investigation and determine appropriate case disposition.

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Identify and escalate significant, high exposure matters, high-risk concerns, sensitive employee relations issues, and potential conflicts of interest.

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Assign cases based on subject matter expertise, complexity, risk level, geographic scope, and investigator availability.

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Ensure investigation records meet established data quality standards, including accurate issue categorization, participant identification, and documentation.

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Research related cases and relevant employee information to support effective case assignment and investigation planning.

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Partner with HR, Legal, Employee Relations, Labor Relations, Ethics & Compliance, and investigative teams to ensure timely and appropriate case handling.

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Support governance reporting, trend analysis, and continuous improvement initiatives related to investigative intake and triage processes.

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Maintain strict confidentiality while exercising sound judgment and discretion in managing sensitive matters

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Performs similar duties for Appeals process as well


Bachelor’s degree in human resources, Business, Employment Law, or related discipline.

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SHRM-CP, SHRM-SCP, PHR, SPHR, CCEP, or equivalent professional certification.

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Experience supporting workplace investigations across multiple countries and jurisdictions.

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Knowledge of employment law, labor relations, employee investigations, ethics, and compliance programs.

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Experience with Workday, ServiceNow, Case IQ or similar enterprise alert line and case management systems.

Key Competencies

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Investigative Judgment

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Risk Assessment & Escalation

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Stakeholder Management

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Confidentiality & Trust

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Analytical Thinking

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Decision Quality

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Attention to Detail

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Process Excellence

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Written Communication

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Collaboration & Influence