City/State

Virginia Beach, VA

Work Shift

First (Days)

Overview:

Sentara Health is a leading integrated healthcare organization dedicated to improving health every day. Through a network of hospitals, outpatient facilities, physician practices, health plans, and specialty services, Sentara serves communities across Virginia and Northeastern North Carolina with a commitment to quality, innovation, and patient-centered care. Our teams work collaboratively to deliver exceptional clinical outcomes, expand access to care, and advance the health of the communities we serve. Joining Sentara means becoming part of an organization that values leadership, continuous improvement, and a culture of excellence as we shape the future of healthcare together.

In this Director of Operations II role for the Eastern Market, which is inclusive of Virginia's Peninsula and Western Tidewater Region, you will be responsible for the overall business operations of all areas of responsibility, as well as activities that relate to the future growth of specialty care divisions and optimized revenue cycle processes. Responsibilities in this role include:

Using existing analytics and data, determine growth opportunities and associated value for specialty care division across several markets for opportunities of growth.

Responsible for executing best practice models.

Develop operational support strategies to address access, productivity, operational performance, staff retention and patient satisfaction.

Accountable for optimal access to care through robust pre-visit planning and rigorous template management and utilization reviews.

Responsible for appropriate prioritization and good resource management to fulfill operational objectives specific to specialty practice needs.

Creates positive employee relations and trust through communication, education, consistency, and dependability to enhance provider and team engagement.

Evaluate impact of programs on quality, experience, and total cost of care.

Directs coordinated efforts to optimize front end collections and prior authorization approvals.

Education

• Bachelor level degree preferred.

• Associate degree required and 10 years leadership experience in lieu of Bachelor Degree.

Experience

• 10 years of diverse management experience/knowledge required, preferably in areas such as ambulatory healthcare administration, managed-care, change management or other relevant experience.

• Consideration given to Administrative Residency experience and internal interim leadership.

• Experience leading multi-site ambulatory, physician practice, specialty practice, medical group, or healthcare operations teams. 

• Demonstrated success managing leaders and developing high-performing teams.

• Experience supporting physicians and advanced practice providers within complex healthcare organizations. 

• Proven track record leading growth initiatives, operational improvements, and organizational change. 

Location

This position is onsite at Sentara Port Warwick, 11803 Jefferson Avenue, Newport News, Virginia, 23606.

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $153,691.20 - $245,419.20 annually. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000

• Paid Time Off and Sick Leave

• Paid Parental & Family Caregiver Leave

• Emergency Backup Care

• Long-Term, Short-Term Disability, and Critical Illness plans

• Life Insurance

• 401k/403B with Employer Match

• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

• Student Debt Pay Down – $10,000

•Pet Insurance 
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.